I stopped by the local UPS store yesterday to ship back my 322 receiver that I had upgraded to an 811.Upon entering the UPS store they had {and I counted them all} 14 boxed up DISH receivers headed back to DISH H.Q.,after talking with clerk for a few minutes she informed me that this week alone they had 50 or more receivers dropped to be shipped back to DISH Network.So either a whole lot of upgrading{receiver swapping } is going one,or a lot of folks have left E* for D* or possibly a combination of both.So if a CSR refuses you for an upgrade because of what ever reason,someone from within the company is ok-ing them.