What is going wrong?
1. I have a 2-3 year old Seagate FreeAgent GoFlex 1T USB hard drive. Because it's USB-powered, I bought a new powered USB hub.
Problem: When I connect the hub/hard drive to the Hopper 1, I'm told it needs to be formatted. I do that. After formatting, A) It doesn't appear as a Source; B) When I attempt to transfer a recording to it, I'm told a USB device is not connected; C) External Hard Drive doesn't appear under Menu (New UI, if it makes a difference). I have a second Hopper 1 and the problem is the same.
Dish Support could not get it working.
2. I bought a new Western Digital My Book 2T powered USB hard drive. Cable has a tag saying, "USB 3.0 compatible with USB 2.0."
Problem: When I connect the hard dive to the Hopper 1, the problem is the same as above.
Dish Support could not get it working. First Tier 1 Support, then Tier 2 Support, gave up and told me that I must use a USB 2.0 hard drive (They both simply read me the list of specs).
Can anyone offer some advice or help?
1. I have a 2-3 year old Seagate FreeAgent GoFlex 1T USB hard drive. Because it's USB-powered, I bought a new powered USB hub.
Problem: When I connect the hub/hard drive to the Hopper 1, I'm told it needs to be formatted. I do that. After formatting, A) It doesn't appear as a Source; B) When I attempt to transfer a recording to it, I'm told a USB device is not connected; C) External Hard Drive doesn't appear under Menu (New UI, if it makes a difference). I have a second Hopper 1 and the problem is the same.
Dish Support could not get it working.
2. I bought a new Western Digital My Book 2T powered USB hard drive. Cable has a tag saying, "USB 3.0 compatible with USB 2.0."
Problem: When I connect the hard dive to the Hopper 1, the problem is the same as above.
Dish Support could not get it working. First Tier 1 Support, then Tier 2 Support, gave up and told me that I must use a USB 2.0 hard drive (They both simply read me the list of specs).
Can anyone offer some advice or help?
