I just got the hd dvr plus the antenna for $769. Plus I get 6 months of showtime for free, 3 months of the hd package for free,6 months of hbo for half price,$100 rebate, and $100 programming credit. So i get the hd dvr for $449 after $200 rebate and programming credit. I changed my address back to my billing address. But for some reason on my order status it has my pittsburgh service address and i still get pittsburgh locals. I want to make sure the installer will go to the right address. I told them the nearest crossroads was my street and the main street through town so I assumed she had changed the address. What am I supposed to do to make sure they go to the right house to install it?
got hd dvr for good price
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Call D* the instant the installer time window passes, if they don't show.
Insist on speaking with a Tier 2 rep.
Insist to that Rep to keep you on the line until the installer has appropriate directions and has confirmed a new arrival time.
H
Insist on speaking with a Tier 2 rep.
Insist to that Rep to keep you on the line until the installer has appropriate directions and has confirmed a new arrival time.
H
If your installation window is, say, 1-3pm, call IMMEDIATELY after 3pm.
Local installers are hit-and-miss when it comes to no shows.
If you call at 3:05 and complain enough, they may still be able to get an installer out the same day.
H
Local installers are hit-and-miss when it comes to no shows.
If you call at 3:05 and complain enough, they may still be able to get an installer out the same day.
H
well it turns out they only offer the 4 payment option in pa and ma. So the guy transferred me to his super to see if she could do something. She cant. But apparently she can bill it to my account unlike the other guy said he couldnt. But now the problem is when they change my address it keeps going back to the old address. She fixed it and did bill it to my account and they are now installing friday from 8-12.
That would most likely be at the installers discretion (if you asked D* directly they would most likely cancel the install for saftey and quality reasons), in other words, if its sprinkling and he seems like he might cancel the install, you could (if you wanted) offer him some cash on the side as incentive, but you may not get the best quality install, and if rain gets into the connections while he's installing (even a drop) it could cause problems for you later, or not, shrug...at that point, it's a crapshoot.
Now if there is lightning, you're gonna need a bigger bribe
I'd imagine even 3rd party D* installers (as well as D*) have an official stance to cancel any install where the installer might be exposed to dangerous situations (insurance).
Now if there is lightning, you're gonna need a bigger bribe
I'd imagine even 3rd party D* installers (as well as D*) have an official stance to cancel any install where the installer might be exposed to dangerous situations (insurance).
mikedz4 said:
Well if he calls you before showing up, he'll tell you he's cancelling (at which point you make it clear you are willing to 'pay' _him_ extra), if he shows up without the confirmation call to you, he'll tell you the same thing, only in person, also if he shows up, that is a sign that 1) he might intend to go on with the install anyways without the need for bribery, or 2) he might be more open to bribery since he knew it was raining before he got to your home, and could have called you and canceled and saved himself a trip, but don't offer a bribe until it's obvious he's gonna leave without installing. Now if D* calls you and not the installer and D* cancels, I think you'd be SOL.
Hogarth said:
If he changed his address to get pittsburg locals but he doesn't live at that address. D* makes the WO for the address he doesn't live it. Who's fault is it and if the tech goes to the address on the WO.
Both installers I have used called about an hour before they showed up, I can't say if it will apply to your situation or not, ymmv.
mikedz4 said:
Dude, relax.
Follow my original advice.. 12:05pm hits, and you've gotten neither a call nor an install, call D*.
You're not empowered to do anything else.
Chill
I'm sorry, but I just can't help wonder where you were a couple of months ago when everyone got the HD Tivo for the $299 - $100 rebate and all the other freebies? I saw the headline and thought oh my, here we go again but then I saw the price and....well ouch! Hope you get it though , it's great!
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