Few Questions:
811:
Q: Is there plans to offer the ability to set 1080i/720p/480p on a SD/HD
basis. Currently there is only one setting. If so, will this include a
native option also.
A: At this time the 811 supports 1080i/720p/480p using component cables (YPrPb). DVI is automatically 1080i.
Q: The "Acquring Signal" bug has been in the code based with the 60000. Has
the root cause be found and if so is there a fix on the horizon?
A:Acquiring signal can be caused by several different things. If you are referring to when you are switching from an off air channel to a satellite channel, acquiring signal in this case is normal. This happens because when you tune to an off air channel the only port on the back of the 811 is the off air input, the 'satellite in' port is basically shut off. When you tune to a satellite channel it needs to reacquire the signal and guide information before you can tune to the channel you are searching for.
Q: We have been seeing what has been termed as the "Black Screen of Death"
since the recent software update. Will this be fixed soon.
A:The black screen is estimated to be fixed with software by the end of this month. For now a simple reboot will temporarily resolve this issue. (Press and hold the power button on the front panel of the receiver for approximately 7 seconds, then release. The receiver will power off and then back on. You will see 'Attention 015' on your screen. Wait for the receiver to reboot).
921:
Q: There has been a recent drop in price for this unit. Can you elaborate the reasoning behind the drop and can you compare this unit to the upcoming 942.
A: I have no information as to why the price dropped on the 921. The 942 will have 4 tuners instead of 2.
Q: When can we expect to see the 942?
A: We do not have an estimated time of the release date of this unit.
Overall questions:
Q: When will NBR hit dish and what DVRs are targeted for this feature.
A: I have checked with several sources and cannot determine what you mean by "NBR" please define so that we can answer your question accurately.
Q: When is Dish going to come to their senses and change the VOD fee to per
account or remove it completely.
A: The DVOD fee is per receiver, this fee allows you to be able to use over 100 recording hours, as well as the rest of the DVR features. I have no knowledge of this being changed.
811:
Q: Is there plans to offer the ability to set 1080i/720p/480p on a SD/HD
basis. Currently there is only one setting. If so, will this include a
native option also.
A: At this time the 811 supports 1080i/720p/480p using component cables (YPrPb). DVI is automatically 1080i.
Q: The "Acquring Signal" bug has been in the code based with the 60000. Has
the root cause be found and if so is there a fix on the horizon?
A:Acquiring signal can be caused by several different things. If you are referring to when you are switching from an off air channel to a satellite channel, acquiring signal in this case is normal. This happens because when you tune to an off air channel the only port on the back of the 811 is the off air input, the 'satellite in' port is basically shut off. When you tune to a satellite channel it needs to reacquire the signal and guide information before you can tune to the channel you are searching for.
Q: We have been seeing what has been termed as the "Black Screen of Death"
since the recent software update. Will this be fixed soon.
A:The black screen is estimated to be fixed with software by the end of this month. For now a simple reboot will temporarily resolve this issue. (Press and hold the power button on the front panel of the receiver for approximately 7 seconds, then release. The receiver will power off and then back on. You will see 'Attention 015' on your screen. Wait for the receiver to reboot).
921:
Q: There has been a recent drop in price for this unit. Can you elaborate the reasoning behind the drop and can you compare this unit to the upcoming 942.
A: I have no information as to why the price dropped on the 921. The 942 will have 4 tuners instead of 2.
Q: When can we expect to see the 942?
A: We do not have an estimated time of the release date of this unit.
Overall questions:
Q: When will NBR hit dish and what DVRs are targeted for this feature.
A: I have checked with several sources and cannot determine what you mean by "NBR" please define so that we can answer your question accurately.
Q: When is Dish going to come to their senses and change the VOD fee to per
account or remove it completely.
A: The DVOD fee is per receiver, this fee allows you to be able to use over 100 recording hours, as well as the rest of the DVR features. I have no knowledge of this being changed.
