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cfkillers

SatelliteGuys Pro
Dec 23, 2004
169
13
pg county, maryland
After having worst install ever done by any tv provider ever plus coming with wrong equipment hopper duo and 2 joeys instead of hopper 3 and 2 4K JOEYS which i paid $159 for. The technician charged me a surge protector fee stating it connects to the dish and provides power to it. I said ok paid the $28 once he left i began to clean up his work and seen that it was a normal surge protector and that he unhooked my more expensive surge protector to use his. Is this common practice?
 
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HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,214
14,797
Pekin, IL
After having worst install ever done by any tv provider ever plus coming with wrong equipment hopper duo and 2 joeys instead of hopper 3 and 2 4K JOEYS which i paid $159 for. The technician charged me a surge protector fee stating it connects to the dish and provides power to it. I said ok paid the $28 once he left i began to clean up his work and seen that it was a normal surge protector and that he unhooked my more expensive surge protector to use his. Is this common practice?
No! First, a Hopper Duo cannot run 3 TV's and second, you got took and serviced by crappy tech. I'd call Dish and explain everything.

Sounds like the stuff Dish 1 used to do. I heard a rumor they were back to installing under a new name - Cataract or something like that?? Did you sign up from a guy going door to door?
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,995
USA
After having worst install ever done by any tv provider ever plus coming with wrong equipment hopper duo and 2 joeys instead of hopper 3 and 2 4K JOEYS which i paid $159 for. The technician charged me a surge protector fee stating it connects to the dish and provides power to it. I said ok paid the $28 once he left i began to clean up his work and seen that it was a normal surge protector and that he unhooked my more expensive surge protector to use his. Is this common practice?

Sorry about your bad experience. This is another example of why you should always call your local retailer, if you have a good one. :)
 

osumike

SatelliteGuys Pro
Aug 1, 2012
885
514
On a roof in Wisconsin
Definitely bad luck, getting that "installer." Dish does require techs to offer a wide range of products and services at an additional cost to the customer, but the way he did it is unacceptable. Call dish, tell them exactly what happened. They'll most likely give you a nice credit on your bill for the troubles, and get you upgraded to the correct equipment. Make sure you tell them to notate your account to not send the original installer.
 

cfkillers

SatelliteGuys Pro
Dec 23, 2004
169
13
pg county, maryland
Definitely bad luck, getting that "installer." Dish does require techs to offer a wide range of products and services at an additional cost to the customer, but the way he did it is unacceptable. Call dish, tell them exactly what happened. They'll most likely give you a nice credit on your bill for the troubles, and get you upgraded to the correct equipment. Make sure you tell them to notate your account to not send the original installer.
I got the correct equipment when I told the installer to cancel the install. He went to truck and amazingly found a hopper 3 and two 4k joeys. I will call dish and tell them about the install
 

comfortably_numb

Dogs have owners, cats have staff
Pub Member / Supporter
Nov 30, 2011
11,968
12,940
Kansas City / Las Vegas
I got the correct equipment when I told the installer to cancel the install. He went to truck and amazingly found a hopper 3 and two 4k joeys. I will call dish and tell them about the install

Wow! He sounds like a real turd. Dish Corporate has sent a couple of guys like that to my house before. Lazy, leave trash and wires everywhere, skip important tasks. It's a damn shame IMO.
 

cfkillers

SatelliteGuys Pro
Dec 23, 2004
169
13
pg county, maryland
No! First, a Hopper Duo cannot run 3 TV's and second, you got took and serviced by crappy tech. I'd call Dish and explain everything.

Sounds like the stuff Dish 1 used to do. I heard a rumor they were back to installing under a new name - Cataract or something like that?? Did you sign up from a guy going door to door?
no signed up at some wine tasting they had a booth set up.
 
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ncted

SatelliteGuys Master
Pub Member / Supporter
Jul 4, 2004
5,262
3,558
Durham, NC
I've always had good Dish installers, and good DirecTV installers for what it is worth. TWC used to send out an army of contractors, so quality was suspect, but they seem to have brought stuff back in-house and things have improved. Frontier really went downhill over time, and I don't see that changing.
 
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comfortably_numb

Dogs have owners, cats have staff
Pub Member / Supporter
Nov 30, 2011
11,968
12,940
Kansas City / Las Vegas
I've always had good Dish installers, and good DirecTV installers for what it is worth. TWC used to send out an army of contractors, so quality was suspect, but they seem to have brought stuff back in-house and things have improved. Frontier really went downhill over time, and I don't see that changing.

It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows :)
 

ncted

SatelliteGuys Master
Pub Member / Supporter
Jul 4, 2004
5,262
3,558
Durham, NC
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows :)

It used to be local folks, but now it is all Dish Employees for my area.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,995
USA
It used to be local folks, but now it is all Dish Employees for my area.

Most of the RSP's that they use look like Dish employees and vehicles but aren't. They generally aren't local and they cover large areas. Most of the time the RSP employees that service our area come from dozens to hundreds of miles away. The company itself is based several hundred miles away.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,995
USA
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows :)

I have no idea how many Regional Service Providers or RSP's they use. They also use sub contractors in some places. HipKat might know more since he works for one of the RSP's, or maybe osumike who I believe works for a sub to a RSP.
 
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comfortably_numb

Dogs have owners, cats have staff
Pub Member / Supporter
Nov 30, 2011
11,968
12,940
Kansas City / Las Vegas
Most of the RSP's that they use look like Dish employees and vehicles but aren't. They generally aren't local and they cover large areas. Most of the time the RSP employees that service our area come from dozens to hundreds of miles away. The company itself is based several hundred miles away.

Yeah, I know for a fact that we have corporate installers based in Denver here in the Kansas City area (or at least parts of it) but I'm not sure how much further east they go.
 

charlesrshell

SatelliteGuys Crazy
Pub Member / Supporter
Lifetime Supporter
Jan 14, 2006
9,289
4,014
O'Fallon, IL
Most of the RSP's that they use look like Dish employees and vehicles but aren't. They generally aren't local and they cover large areas. Most of the time the RSP employees that service our area come from dozens to hundreds of miles away. The company itself is based several hundred miles away.

Is that like what HipKat is?
 

ncted

SatelliteGuys Master
Pub Member / Supporter
Jul 4, 2004
5,262
3,558
Durham, NC
Most of the RSP's that they use look like Dish employees and vehicles but aren't. They generally aren't local and they cover large areas. Most of the time the RSP employees that service our area come from dozens to hundreds of miles away. The company itself is based several hundred miles away.

All three that have been to my house in the past two years have been Dish employees (I asked), and they were all local to the area. Obviously, YMMV.
 
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HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,214
14,797
Pekin, IL
I got the correct equipment when I told the installer to cancel the install. He went to truck and amazingly found a hopper 3 and two 4k joeys. I will call dish and tell them about the install
This is why I think (Sorry Mr Sheridan) it was a retailer and a bad one at that. No In house or RSP tech can just grab wrong receivers and activate them. It's not possible
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,214
14,797
Pekin, IL
It depends on who Dish uses to do the install. They have their own corporate installers, who seem to be within a certain radius surrounding Colorado, then they also contract with third-party vendors throughout the rest of the country. I don't know how many different contractors they use (probably a bunch). Maybe JSheridan knows :)
There are in-house techs all over the country, not just in the Colorado area

Yeah, I know for a fact that we have corporate installers based in Denver here in the Kansas City area (or at least parts of it) but I'm not sure how much further east they go.
There are 3 or 4 different entities in the KC area. An In-House office, for sure, my comany has a small office there and I think those guys told me there are 2 other subs/retailers in the area
 
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