Graphics missing

[buckintn]

Has anyone noticed the graphics are missing for the dvr recording an what's on now? They are also missing at the top of the guide. It only has a grey background with the name of the show and no show art. I did the usual restart steps and still does it.

 

[raoul5788]

to Satelliteguys buckintn!
It seems that they have been removed at the last software update. Don't expect them to come back.

 

[buckintn]

to Satelliteguys buckintn!
It seems that they have been removed at the last software update. Don't expect them to come back.

Thanks for the reply. Any clue why they would do this? Looks cheap and reminds me of 2000 Comcast in terms of quality

 

[rad]

The internet speed test is also screwed up, says everyone can only stream HD content. Hopefully that bug and the missing graphics are part of the same bug and both will be fixed.


Sent from my iPhone using SatelliteGuys

 

[raoul5788]

Thanks for the reply. Any clue why they would do this? Looks cheap and reminds me of 2000 Comcast in terms of quality

Who knows why. Their customer service and technical departments have gone way downhill.

 

[buckintn]

Yeah, I also noticed that. Graphics seems like a know issue as there are several mentioned it on Reddit. However, when I contact att support, they have no clue.

 

[comp9]

to Satelliteguys buckintn!
It seems that they have been removed at the last software update. Don't expect them to come back.

Not true. They are not related to any software update There is a backend problem that is being looked into

 

[buckintn]

Not true. They are not related to any software update There is a backend problem that is being looked into

So is everyone experiencing this or is it just certain receivers?

 

[DavoM97]

So is everyone experiencing this or is it just certain receivers?

My HR24's have been affected, but not my HR54, FWIW.

 

[comp9]

So is everyone experiencing this or is it just certain receivers?

Everyone

 

[mdram]

my hr24 and hr34 are fine

 

[comp9]

my hr24 and hr34 are fine

Basically they are not updating. If you have them they aren't going to disappear but if for some reason they get cleared out they won't repopulate

 

[DavoM97]

Basically they are not updating. If you have them they aren't going to disappear but if for some reason they get cleared out they won't repopulate

Correct! I had to do a double red button reset a few months ago on my HR24 and my logos disappeared and haven't been added back.