Great service from tech csr

[thomas_d92]

I have a 622 since 5/1/06 and the hdmi quit around 7/06. I waited for a software fix and nothing happen. I also have a 411 and the hdmi has been perfect. I called tech csr to get a new 622 because, I am rearranging my setup and I need hdmi to work. I told her my problem and how I switched the receivers to see if the tv made a difference. It did not ,the hdmi still did not work.She did not hesitate at all and sent a new 622 on its way. I thought I would post a good csr experience since there are so many negative ones here. I made one call and got what I wanted just by stating the facts. I did not have to argue or beg for a new unit.
Thomas DiCecco

 

[sunelec]

I've always had good experiences with csr's also especially the tech. csr's.

 

[Grandude]

I can echo the above sentiments. I called yesterday to get my 721 replaced as the hard drive had died. Person I talked to was a nice, well spoken lady who agreed, after I had explained what happened and what procedures I had followed to try to get it going again, to replace it. A very pleasant experience. Come to think of it, I have never had a really bad experience when calling Dish for assistance, etc.

 

[Stargazer]

The tech's are the best people to talk to at Dish Network because they are knowledgable and are AMERICANS that you can understand!

 

[dodge]

Tech's at E*

The tech's are the best people to talk to at Dish Network because they are knowledgable and are AMERICANS that you can understand!

Yes I agree , most tech's have been with Dish a Long time and know the equipment really well, unlike most other tech's at other Providers...

 

[Allin4greeN]

Same issue, same E*perience as OP...

About a week ago I swapped out my 622, it had a DOA HDMI. I went through the typical troubleshooting routine and explained my procedures to the tech. 2 minutes into the call he authorized the swap and 3 days later it was on my doorstep. Can't ask for any better!

 

[mkmkmk13]

i install for dish, i RA somereceivers sometime and some a$$ holes wont ra receivers for me (RA send a replacment receiver for customers) and i am a tech that works for them so i can imagine sometimes what customers go through
what i do is very simple hang up call right back!!
someone will ra it for me