Having to cancel Dish, I'm not happy

[webbydude]

I'm still wondering why he needs to install the dish there. Is the line of sight such that he couldn't mount it any other place along the home?

 

[WakeBdr]

He said the roof was too steep to try to put it anywhere else. He said he could only put it where the ladder had access. Because the yard is sloped, the only place to put the ladder is down by the basement door because it's flat.

 

[jeffwtux]

That is insane? Why can't they install another grounding rod? I do it all the time? Centronics sells grounding rods for a reason. A local deal will do that no question. That's like the easy part. Now if there were cable problems inside, that could be another problem.

 

[Anole]

There's always a way.

Ya know...
...I used a bucket-truck to put footpegs in my personal 40 foot phone pole out back...
Of course, I knew the guy who ran the traffic signal department for my city...

 

[inwo]

I'd have been in and out of there in 4 hrs and never taken a ladder off the truck.

Unless my directions are wrong or the cable story is true.

Roof mounts are last resort.

All houses are wired for CATV. No way they are all in attic.

 

[BluEBoaR]

200 ft is a very long cable run. Think about it this way. A football field is 100 yards. 3 ft make a yard. That guy is trying to tell you that each line run is more than 2/3 that of a FOOTBALL FIELD? I get ticked off just sitting here reading about this. If you are an installer, your job is to install. Not that I like it, but some houses are huge, and can easily take up half my day. But I do it, because you know why? It's my job. Bottom line: Every location has it's share of slackers, and we'll never be able to weed all of them out, just like in every other line of work. Oh, and ke4est, I invite you to come west sometime and ride with ANY ONE of our DNS techs. There's a reason our Quality Assurance Specialists are all over the NW right now: WE are getting it done right, so they are now focusing their attention where the problems are. They are pointing out shoddy, careless, and CANCELED contractor work. I'm not saying that we don't have our share of slackers, but they are quickly identified and removed from the system. You are supposed to be part of a team of professionals, not part of the problem. Jump on board and help us make customers happier will ya?

 

[WakeBdr]

I'd have been in and out of there in 4 hrs and never taken a ladder off the truck.

Unless my directions are wrong or the cable story is true.

Roof mounts are last resort.

All houses are wired for CATV. No way they are all in attic.

I actually want the dish on the roof. I'd rather not have it mounted into my hardiplank siding, and (IMO) the roof does a better job of hiding it.

The cable runs come into the house by the grounding rod. One cable is already used by my cable modem, and the other one doesn't even look like coax. I'm assuming it is for phone. I have VoIP, so I have no need for the phone line to be hooked up, so it is just dangling there.

 

[rowemance]

There is no reason the dish can't be mounted on the roof from all the pictures I have seen it even looks like you might be able to mount it at ground level on a pole your house look pretty wide open on 3 sides.

Also looking at your pictures you have under ground wiring going to your house which means your cable should be coming in the same way.

You really need to find someone else to do your install like your local retailer.

You really really need to forget everything the guy that came out to your house said and get someone else. Because I truely believe he just didn't want to do your job.

 

[rowemance]

After thinking about your pictures I just took another look and there is no reason they could not mount your dish at the edge of the roof over your side door/ deck area which you said your house faces north so that should be the south side of the house over the deck. The ladder need for that side would only be a 28' ladder.

 

[Van]

Keep in mind that a roof mount is not guaranteed against leakage by dishnetwork and it can void the warranty on a roof as well. You have several options for a structure mount, also the dish could be placed on a pole mount away from the house as well on the same side that the grounding is. Id have to agree with others here that you most likely got an installer that didn't want to do the work most likely because of the fact that your cable connections are in the attic and attic work on any house in the south during most any time of the year is very hot work.

Another thing for many here to understand is that in area's such as much of georgia and florida and alabama for instance it is common practice for the cable junction to be placed in the attic along with the a/c, furnace, and hotwater heater because most structures are sitting on cement slabs. The Atlanta area for instance sits on little to no soil wich sits ontop of a stone mountain, the pan handle of florida around the pensacola area out west to mobile alabama has a low water level and the homes sit on slabs here as well, not once while I was down there for hurricane relief did I come across a single home that had a basement or a crawlspace. Many of these homes had the cable network in the attics if they were new homes and about %35 of the old homes had them outside.

 

[rowemance]

Van your right but he does have a basement and underground wiring to the house. The cable junction in the attic is probably only for the second floor which is called I want to save $10.00 in wire. As far as the roof is concerned the stated thats where he wants it it would be 100% better on the side of the house. Remember you can always paint your dish to match.

 

[KAB]

If that were my house, I would pole mount the dish out from the side door about 20' or as far as your property line goes, and put a pine tree or two to block it from the road/driveway. Alot easier to service if you ever have problems or want to upgrade.

 

[WakeBdr]

Van your right but this is Ohio and he does have a basement and underground wiring to the house. The cable junction in the attic is probably only for the second floor which is called I want to save $10.00 in wire. As far as the roof is concerned the stated thats where he wants it it would be 100% better on the side of the house. Remember you can always paint your dish to match.

I'm actually just north of Atlanta. I do have a basement and underground wiring, but it all goes to the attic. There is an 8-way splitter in the attic with 6 outputs connected for the 6 rooms with a cable outlet.

The installer said he would leave my order open, so I'll be calling today to reschedule. Now that I'm armed with a more information, I'll be able to head off any attempts to not perform the install.

On a side note, I really miss my DVR.

 

[webbydude]

You really need to find someone else to do your install like your local retailer instead of RSP from Dish (D*g*tal D*sh) there installers are LAZY and if the job is hard they will make up excuses not to do it and give you mis information why it can't be done.

Rowemance, I have NO idea why idea why you're refering to Digital Dish in such a negative tone. It's an RSP, for crying out loud. Answerable directly to Dish itself. In a sense, it can be thought of as a regional DNS office. It has it's own QC program, technicians continually being trained with the latest Dish install procedures, and, from previous posts I've read on SatGuys, has gotten wonderful and positive reports back from satisfied customers

This job blow-off could've been done by an installer from a local retailer, DNS, or even Digital. From what I've read, the poster hasn't identified who or where this installer came from. Like Van posted earlier in this thread, everybody has a few apples.

I'm sure that if you were slamming on "local retailers" or even DNS, Simon, Van, or many others would've jumped in their defense. It would appear I'm the only from Digital, so that "honor" is bestowed upon me.

The fact of the matter is, WakeBdr is in a jam. Was LIED to. And needs to get another installer. That's where this thread needs to continue. Not some possible crusade you have with the RSP that would appear, IMO, to take up some of your business by doing the bulk of the installs in Ohio. If you wish to have thread in that kind of vein, may I recommend a site like "cablesux". Plenty of opportunities to slam on whatever retailer or RSP there. Thank-you.

 

[WakeBdr]

Just for argument's sake, the company that came out to do my install was Horizon Entertainment out of Canton, GA.

 

[rowemance]

I'm sorry I got you confused with some one else who emailed me off your link. I stand Corrected.

 

[inwo]

If that were my house, I would pole mount the dish out from the side door about 20' or as far as your property line goes, and put a pine tree or two to block it from the road/driveway. Alot easier to service if you ever have problems or want to upgrade.

Ditto

I saw last post where customer does want dish on roof.

My wife and I play a game while driving. We call it look at the stupid install with a dish on the roof. 90 % could have been installed in a better place. Lots of them are right in front or even in the middle. Very tacky!

There is no way I would let anyone mess with my roof.

 

[WakeBdr]

My old house had the dish installed on the back bottom corner of the roof. You couldn't see it at all from the street. I like it on the roof only when it can be put on the backside out of sight.
Not trying to pick a fight, but I think pole installs, especially in the front yard, look really redneck.

Anyway, install is rescheduled for the 15th, so I've got some time to think about it.

 

[KAB]

I suggested side yard...with a pine tree. Call me redneck, and a guy who would never put holes in my roof.

 

[SimpleSimon]

I avoid roof installs whenever possible - not a good idea in snow country. The dish needs to be where it can be brushed clean.

Nice side-effect - all I have to carry is a 12' folding ladder. Fits INSIDE my 30MPG micro-van.

Oh - and as for redneck yards, how about my neighbor's place?
Or the growths coming out of my walls?