We had a little Dish-inspired excitement this morning. It seems that Dish didn't think we had Free HD or Platinum HD. Let me explain...
We've been an Americas Top 200 customer for at least a decade. When HD became available, we got the necessary hardware and signed up for the available package. Early last year, I had Dish come out and switch us from a hybrid 61.5?/110?/119? pair of dishes to a single DishPro+ 1000.4. At some point, Dish also offered us a free promo of the Platinum HD even though we had been paying 20, then $10/mo for the HD channels. So we had Platinum HD but got a $10/mo credit.
Last week, I received an e-mail from Dish saying that my free Platinum HD Promotion was going to end on Feb 22. To keep my HD Platinum channels, I needed to sign into my on-line account and add HD Platinum back in. I did that this last weekend and received an e-mail from Dish acknowledging my change.
This morning, I was awakened with my son's "Dad, the TV is jank (his word)" whine. I checked out the ViP 722k and sure enough, there were all our HD channels in red. The first thing I tried was pushing the reset button on the ViP 722k, but there was still no joy after it came back.
"This seems like a programming problem" I thought, so I went upstairs to check my ViP 211. It had the same issue: most of the HD channels were in red. What was interesting was Speed HD was in the clear, but nothing else. I had been watching Speed last night before going to bed, so I wonder if that somehow spared it from whatever malady befell our receivers.
I called Dish's toll-free number and after trying the automated menu system, it eventually decided that I needed a warm body instead of cold electrons. Once we pulled the power for half-a-minute, the 722 went through the usual Acquiring Signal and EPG download. This worked and we had all our channels back. The whole process took about a 50 minutes with all the reboots and the switch test.
The CSR said that this was a known problem with their system, that some users experienced a loss of the HD channels after the removal of the PlatinumHD Promo. I didn't see anyone mention a similar problem here on SatelliteGuys.US so I thought I'd share.
We've been an Americas Top 200 customer for at least a decade. When HD became available, we got the necessary hardware and signed up for the available package. Early last year, I had Dish come out and switch us from a hybrid 61.5?/110?/119? pair of dishes to a single DishPro+ 1000.4. At some point, Dish also offered us a free promo of the Platinum HD even though we had been paying 20, then $10/mo for the HD channels. So we had Platinum HD but got a $10/mo credit.
Last week, I received an e-mail from Dish saying that my free Platinum HD Promotion was going to end on Feb 22. To keep my HD Platinum channels, I needed to sign into my on-line account and add HD Platinum back in. I did that this last weekend and received an e-mail from Dish acknowledging my change.
This morning, I was awakened with my son's "Dad, the TV is jank (his word)" whine. I checked out the ViP 722k and sure enough, there were all our HD channels in red. The first thing I tried was pushing the reset button on the ViP 722k, but there was still no joy after it came back.
"This seems like a programming problem" I thought, so I went upstairs to check my ViP 211. It had the same issue: most of the HD channels were in red. What was interesting was Speed HD was in the clear, but nothing else. I had been watching Speed last night before going to bed, so I wonder if that somehow spared it from whatever malady befell our receivers.
I called Dish's toll-free number and after trying the automated menu system, it eventually decided that I needed a warm body instead of cold electrons. Once we pulled the power for half-a-minute, the 722 went through the usual Acquiring Signal and EPG download. This worked and we had all our channels back. The whole process took about a 50 minutes with all the reboots and the switch test.
The CSR said that this was a known problem with their system, that some users experienced a loss of the HD channels after the removal of the PlatinumHD Promo. I didn't see anyone mention a similar problem here on SatelliteGuys.US so I thought I'd share.
