- Apr 8, 2017
Hi, I hope someone here can help, Dish sure isn't. For over a month now our receiver has been freezing (during live TV, recorded payback or paused makes no difference), after a minute or two the TV channel blasts static because the receiver has lost power like it had been unplugged and then goes through the whole restart process. This happens multiple times a day, many times it happens within a few minutes of the last event. Calling customer service has been an exercise in frustration, I was told they couldn't help unless I called while it was frozen, so I did and the two and a half minutes it takes just to get through the phone system meant the picture was back. That call the idiot had me going into the set up menu and reading her numbers, the call ended with her telling me that Dish is "updating the data since Feb 28th". Next call i was sent to a higher level of tech support and she sent me a "new" receiver. Next call after the new one kept doing it I got some idiot who didn't listen to a word I'd said because when he decided he couldn't help me and passed me off to an "Advanced" agent the problem he said I was having is my picture is pixelated! Say WHAT?? When the technician came out (at no cost to me) that's what he thought was wrong and that the ticket said it might be freezing too. WTF?? He put a new dish on the house, rewired the house and it froze with 20 minutes of him leaving. He suggested the outlet might be sparking so I moved the plug to another outlet and it hasn't helped one bit. HELP!!