Help finding signal

[Adowell]

Hey guys, I'm new here. My mom and dad have the dish 500 and are wanting to get the Dish Family Pack. They were told to point the dish to the southwest and put the receiver on sat 119 and 110. They have the old receiver btw. The problem is the transponder #. They have asked different people what transponder number they need and they have been told different numbers by different people, so they're not sure which one they should have it on.

They live in western kentucky, the paducah area. If anyone knows which azimuth number they need, the angle, and anything else that would be helpful, please let me know. They have asked dish network people for help, but they want to send someone out there and charge $100.00 to install it.

Thanks.

 

[Frank Jr.]

If you can pick up a strong signal on transponders 11&12 on 119 you are close. Good Luck and welcome aboard. Push the menu button and then the numbers 6,1,1, and peak angles.

 

[Adowell]

Well, so far my dad has not found any signal. They did have dishnetwork using 2 dishes, one for each receiver. They went to skyangel, then dropped them and are now wanting the dish family pack. Instead of using the two old receivers, they are now trying a dish 500, which used to be mine. I need to know what skew number it should be on, the azimuth, and the elevation...just to be sure he has it on the right one.

Thanks.

 

[garys]

Well, so far my dad has not found any signal. They did have dishnetwork using 2 dishes, one for each receiver. They went to skyangel, then dropped them and are now wanting the dish family pack. Instead of using the two old receivers, they are now trying a dish 500, which used to be mine. I need to know what skew number it should be on, the azimuth, and the elevation...just to be sure he has it on the right one.

Thanks.

Push the menu button and then the numbers 6,1,1, and peak angles.

Push the menu button and then the numbers 6,1,1, and peak angles.

Push the menu button and then the numbers 6,1,1, and peak angles.

You need to do this or give us a lot more information.

 

[Adowell]

Yes, we did that, and the numbers that it shows us is different than what the local store told us to put in.


The dish tv screen says:
azimuth angle 218
elevation 39
skew 120


The main dish office says:
azimuth 213
elevation 42


Local office says:
azimuth 224
elevation 39

 

[garys]

Yes, we did that, and the numbers that it shows us is different than what the local store told us to put in.


The dish tv screen says:
azimuth angle 218
elevation 39
skew 120


The main dish office says:
azimuth 213
elevation 42


Local office says:
azimuth 224
elevation 39

What dish are you using. First numbers are probably for a dish 500. Second and third set seem for one or two dish 300's.

 

[Adowell]

Dish 500.

 

[Jared Twomey]

set the skew somewhere around 220
elevation around 39
azimuth is probably around 224 (i would think the local guys should know)

If they can't seem to get it to work, let me know... i'm a few hours a way and can do a service call.... it would be $100 do install it though

Notice I said "around" each number... you can't just set it to certain numbers and it's gonna work... those numbers are a starting point, you need to find the signal, then adjust those numbers to peak your signal.

also, very key, make for certain that your mast is plumb

 

[garys]

If you put your right zip in to peak angles, your receiver should be right. I would tend to agree that local would know the settings, but I can't understand why neither the main dish office or local dealer did not include the skew number in their settings. Anything without skew would have to be dish 300, every other dish used has skew. I would comfirm that with local dealer plus all the numbers seem too far apart.

 

[chadzx11]

Note that, in my estimation, the dish 500 is a pain to point with only a compass. What you want to do is point it so that it "looks" like it is pointing at 101, its because of the offset, I think.

$100 for redoing a self install is a bargain, IMO. Dish isn't making any money off that fee unless they send an inhouse guy.

 

[Clancy]

Hey guys, I'm new here. My mom and dad have the dish 500 and are wanting to get the Dish Family Pack. They were told to point the dish to the southwest and put the receiver on sat 119 and 110. They have the old receiver btw. The problem is the transponder #. They have asked different people what transponder number they need and they have been told different numbers by different people, so they're not sure which one they should have it on.

They live in western kentucky, the paducah area. If anyone knows which azimuth number they need, the angle, and anything else that would be helpful, please let me know. They have asked dish network people for help, but they want to send someone out there and charge $100.00 to install it.

Thanks.

On satellite 119 have them search for signal on transponder 12 or 13.
On satellite 110 have them search for signal on transponder 1.

The dish 500 settings to start with are : Elevation- 39
Azimuth - 212
Skew - 120
Pretty close to what the Dish TV screen told you.

Once the skew is set to 120, do not change that setting again.
The slow movements will be with Azimuth and Elevation.
Pause a few seconds after each movement for signal to show.
I guess they will be using the receiver signal graph at menu 6-1-1 and a monitor for watching the satellite and transponder readings.
Have them do a check switch as well.

 

[dishcomm]

Well, so far my dad has not found any signal. They did have dishnetwork using 2 dishes, one for each receiver. They went to skyangel, then dropped them and are now wanting the dish family pack. Instead of using the two old receivers, they are now trying a dish 500, which used to be mine. I need to know what skew number it should be on, the azimuth, and the elevation...just to be sure he has it on the right one.

Thanks.

Zip code of Paducah is?.......

 

[gdarwin]

Use 42001. According to google.

 

[dishcomm]

Yes, we did that, and the numbers that it shows us is different than what the local store told us to put in.


The dish tv screen says:
azimuth angle 218
elevation 39
skew 120


The main dish office says:
azimuth 213
elevation 42


Local office says:
azimuth 224
elevation 39

The first one is correct..the other two are from left field....

 

[dishcomm]

Use 42001. According to google.

Look below..AZ/EL and SKEW are provided...
Hook it up and use a meter to peakl the dish....If no meter, open window and crank up the volume on the tv closest to the open window and listen to the signal meter..
Good luck......

 

[Adowell]

I really appreciate all of your help, though we still can't get it. Are there some switches or something that we need? I remember that when I had to send my stuff back to dish network, they asked for the switches too. It's been a couple of years ago, and I can't remember much about it. Right now, we have one cable attached to the 119 side going to one receiver, and another cable attached to the 110 side going to a different receiver, and that's it. Do we need something else?

Keep in mind that they had the basic package just a few days ago and I set that up for them several years ago. Then they switched to skyangel, and found that signal as well. They changed their mind and are trying to get the family pack, and now we can't get the signal.

They had the old dishes before and the old receivers. Now they have the dish 500 but still using the old receivers. Would that make a difference?

Also, my correct area code is 42044.

 

[garys]

I really appreciate all of your help, though we still can't get it. Are there some switches or something that we need? I remember that when I had to send my stuff back to dish network, they asked for the switches too. It's been a couple of years ago, and I can't remember much about it. Right now, we have one cable attached to the 119 side going to one receiver, and another cable attached to the 110 side going to a different receiver, and that's it. Do we need something else?

Keep in mind that they had the basic package just a few days ago and I set that up for them several years ago. Then they switched to skyangel, and found that signal as well. They changed their mind and are trying to get the family pack, and now we can't get the signal.

They had the old dishes before and the old receivers. Now they have the dish 500 but still using the old receivers. Would that make a difference?

Also, my correct area code is 42044.

Depends on what type of lnb's you are trying to use. See if it says DishPro or DishProPlus. If it does not have either of those on them, then you have legacy and will need an sw switch.

 

[Adowell]

The lnb is the white part, right? If so, where would it say that at?