Hey, new free speed upgrade =-) (1 Viewer)

razorphreak900

Thread Starter
SatelliteGuys Pro
Nov 10, 2006
168
0
tampa bay area
for the tampabay area. If I am correct, those with digital combo goes from 10 to 15, and with combo plus , goes from 15 to 20 Mbps speeds. at no extra charge =-)

sweet!!!! and finally lol... that extra 5 mbps is always welcomed =-)
 
Last edited:

byron

SatelliteGuys Guru
Must be nice having that FIOS competition around the corner making these bandwidth offerings possible. Verizon needs to bring that stuff to Orlando already through some local Telco negotiating so we can watch BHN sweat a little. :)

Byron
 

Isomorphic

SatelliteGuys Family
Nov 14, 2006
40
0
Wow.

I pay for the 10Mbps tier, and I'd pay for more but they don't let me because I don't have phone.

Anyway, Speedtest shows:

14119kbps / 1623kbps

So I'm confirming they bumped me to the 15Mbps and 2? 1.75? Mbps from 10Mbps/1Mbps.

Impressive.:)
 

iceturkee

DINFOS Trained Killer
Supporting Founder
Sep 13, 2005
7,390
144
daytona beach
but i heard earlier in the year from my contact that a speed upgrade for central florida was quite likely although i couldn't tell you when or how much.
 

byron

SatelliteGuys Guru
When the new DOCSIS standard is able to be rolled out successfully to the entire market, there should be a "no excuses anymore" sort of upgrade here taking place just for that, considering what the latest D standards are capable of supporting. I (think &) hope the modems can do it, but the main upgrade has to take place in the headends before the bin files start coming out supporting the higher speeds at the general tiers. Having FIOS/fiber-to-curb in their backyards, so-to-speak, has been whipping other markets into shape across NA, and even Tampa is playing catch up. As usual, Orlando will do it as they see fit, which is an ethic I'd rather soon see done away with.

Byron
 

razorphreak900

Thread Starter
SatelliteGuys Pro
Nov 10, 2006
168
0
tampa bay area
Wow.

I pay for the 10Mbps tier, and I'd pay for more but they don't let me because I don't have phone.

Anyway, Speedtest shows:

14119kbps / 1623kbps

So I'm confirming they bumped me to the 15Mbps and 2? 1.75? Mbps from 10Mbps/1Mbps.

Impressive.:)

yea, even with your free upgrade to 15 down and 2 up, ur billing will not change. *excluding anything u add of course, that dont count* so u will still pay as if you had the 10.0 speed.

enjoy it, i know i am lol, *gracias bhn* =-P
 

skottey

SatelliteGuys Pro
Feb 10, 2007
1,826
0
Denver Metro, CO
for the tampabay area. If I am correct, those with digital combo goes from 10 to 15, and with combo plus , goes from 15 to 20 Mbps speeds. at no extra charge =-)

sweet!!!! and finally lol... that extra 5 mbps is always welcomed =-)

As I've stated in other boards, this speed increase is going to hurt virtual office sales. Now the only difference between Roadrunner residential and VO Ultimate is a static IP.

You can now pay $44.95 for 15/2 or 20/2 with a dynamic IP address

or

You can pay $105 for a 15/2 Virtual Office Ultimate account with a static IP address

They should now increase that VO Ultimate to 20/5. It is insane to think that it is now more than DOUBLE the price just to have a static IP at a residential location.

As a reseller, this is very annoying. An old selling point to VO Ultimate was getting 15/2, which you couldn't otherwise get. They keep bumping up the speed of the residential packages but do nothing for the VO or business location speeds.
 

razorphreak900

Thread Starter
SatelliteGuys Pro
Nov 10, 2006
168
0
tampa bay area
As I've stated in other boards, this speed increase is going to hurt virtual office sales. Now the only difference between Roadrunner residential and VO Ultimate is a static IP.

You can now pay $44.95 for 15/2 or 20/2 with a dynamic IP address

or

You can pay $105 for a 15/2 Virtual Office Ultimate account with a static IP address

They should now increase that VO Ultimate to 20/5. It is insane to think that it is now more than DOUBLE the price just to have a static IP at a residential location.

As a reseller, this is very annoying. An old selling point to VO Ultimate was getting 15/2, which you couldn't otherwise get. They keep bumping up the speed of the residential packages but do nothing for the VO or business location speeds.

what is all the hype about static ip's and bussiness?

why dont they just use a residential connection.

is there a specific reason they have to? of course excluding big bussiness, wich i know they need specific demands. but for the average bird. whats wrong with just hooking up regular internet on small to medium business? jw.
 

goaliebob99

SatelliteGuys Master
Supporting Founder
Aug 5, 2004
14,481
517
-.-. .... .. -.-. .- --. ---
what is all the hype about static ip's and bussiness?

why dont they just use a residential connection.

is there a specific reason they have to? of course excluding big bussiness, wich i know they need specific demands. but for the average bird. whats wrong with just hooking up regular internet on small to medium business? jw.

The big part is if service ever goes down, they have 24 hours to get it back up or they pay out some money.. With residental service, there is no uptime guarentee. Also, there are applications out there that dont play well with dynamic ip's. Its also bettter to have a static if running servers and all so that way you know how to reach it, as the IP hasnt changed because its static. This can be a real pain in the butt on a dynamic ip adress.
 

skottey

SatelliteGuys Pro
Feb 10, 2007
1,826
0
Denver Metro, CO
The big part is if service ever goes down, they have 24 hours to get it back up or they pay out some money.. With residental service, there is no uptime guarentee. Also, there are applications out there that dont play well with dynamic ip's. Its also bettter to have a static if running servers and all so that way you know how to reach it, as the IP hasnt changed because its static. This can be a real pain in the butt on a dynamic ip adress.

They are asking way too much for a VO with the current speeds. In my experience these VO users generally generate less, but more productive and mission critical traffic than the Torrent happy residential customers. They run their server and do their email and surfing, connect to office VPNs (which demands better upload speeds), etc. They are actually being productive with their Internet pipe. They are paying more and deserve faster than average speeds, because they are not the ones wasting bandwidth and costing BHN money. $20 more for a static IP account would be fine. But other than that the speed should be at least MATCHED. The current pricing is more than double.

As a reseller, how do I sell that? It is like Arby's offering 5 sandwiches for $5 or 6 sandwiches for $10. Why the jump from 5-6 sandwiches? Why the jump from dynamic IP to static IP account?

Better pricing or higher speeds than residential is demanded.
 

jcarrera

SatelliteGuys Pro
Dec 15, 2006
901
0
Florida
skottkey, what you have presented does indeed seem to present a nonsensical pricing schedule. A premium price for a service should buy you substantial additional service.

One thing you showed but did not discuss is that the upload direction is 4x higher with VO. Still, for what they are charging, you should get static IP, and substantially better speed in both directions.
 

skottey

SatelliteGuys Pro
Feb 10, 2007
1,826
0
Denver Metro, CO
One thing you showed but did not discuss is that the upload direction is 4x higher with VO. Still, for what they are charging, you should get static IP, and substantially better speed in both directions.

These residential accounts are getting 2 up now too... they are getting 15/2 or 20/2... only virtual office ultimate has 2 up... they also have a package with 1 up and either 512 or 768 up. When you look at the full business package, it costs almost $400 a month for 15/2. I'll bet you there are a lot of residential customers using that 15/2 to the max with torrent and other file sharing methods, while business rarely uses all their bandwidth when you average in evening and weekends into their weekday usage. Residential uses more bandwidth, costing BHN more money, yet businesses are picking up the bulk of the cost with Roadrunner. Really, it breaks down to businesses subsidizing residential customers. BHN and RR can get away with this because, what are the alternatives for business Internet access? slower or more expensive DSL, ISDN? a fraction or full T-1. All that sh*t costs a business more than the price they are paying with RR so RR can get away with it. But the residential rates are so low that to compete, RR makes very little money off residential. So they subsize it with businesses. This is really sh!tty when you think about it.

I have said before that providers need to work towards matching upload and download speeds. Instead of 15 down and 2 up, it should be 5/5, 10/10, 15/15, 30/30 or whatever. But this day in age upload is becoming just as important download due to security cameras, VPN, webservers, etc. This whole static IP, dynamic IP Bullsh!t will end eventually anyway because of IP V6. Then RR will have no difference between residential, VO, and commerical accounts other than PRICE and uptime guarantees that they don't do anything about anyway. If I need an uptime guarantee I'll get a cable ISP and a DSL ISP as backup and it would still be cheaper than BHN's VO or Commercial pricing structure.

They can kiss this money machine goodbye when IPv4 goes away. They need to up the speeds for business.
 

jcarrera

SatelliteGuys Pro
Dec 15, 2006
901
0
Florida
I don't have 2Mbps up; I have 512K (verified on speedtest.net, which usually shows about 480K). Where do you get that we have 2 from?

And hey, I was supporting you!
 

skottey

SatelliteGuys Pro
Feb 10, 2007
1,826
0
Denver Metro, CO
I don't have 2Mbps up; I have 512K (verified on speedtest.net, which usually shows about 480K). Where do you get that we have 2 from?

And hey, I was supporting you!

Sorry if I came across as going after you on this one. I didn't mean to. I am not sure why you still have 512 up. Many people are reporting 15/2 and 20/2 speeds around the Internet. Here is one example and there are more out there....

BHN speed increase - Tampa HDTV

Also, I sent an email to my contact as a reseller on Friday about this and it has gone unanswered. I'll give the lady the benefit of the doubt. Maybe she is on vacation. But she usually checks email on evenings and weekends, so I feel she may be dodging my question. If any of you know who I am talking about that works for BHN or knows for whatever reason, let's not drag her name into this.

BHN needs to come up with a solution to this problem. Business customers and Virtual Office customers are going to be pissed when they find out about this. I am certainly not going to tell them, as a reseller it is my duty to push the product, but I find it very hard to justify VO now. Most VPNs today do not require a static IP at the client end anymore, so the virtual office worker using a VPN tunnel to their office and using VoIP (Vonage or somebody else other than BHN's phone service) can get by just fine with a residential account.

Corporations often have to pay for these VO connections of their remote workforce, and they are always looking to cut costs. If they don't see a benefit to a VO account, such as SPEED over a standard residential account, they are not going to go for it. A company with 100 workers in the Tampa Bay area with an RR VO 15/2 connection paying $105 each per month that no longer requires a static IP for their VPN to the office can now just cut back to a residential account, since the speed is the same. That example right there is going to cost RR $6000 a month as they cut back $60 to the $45 package instead of $105 for VO.

The more I hear and read about this, the madder I am getting. Here I am out pitching RR as the best value and trying to get companies and work-at-homers to switch and they are playing games, using the businesses to subsidize the residential customers. I just don't like what they are doing.

They need to increase the speed for business or lower the price. A static IP is not worth $60 a month.

Anybody reading this, go to speedtest.net and run a test on the map of the Tampa server. Please report your speed and what you pay here.

I have a VO ultimate account and get just about 14 down and 1600 up (not 15/2 like it should be), but to run a true test I would have to disconnect everything in my house from the Internet except the computer running the test. I probably have enough download and upload going on to the server that I can't otherwise get the full 15/2 in a test.

What is everybody else getting? I have seen reports of 20/2 and others with people still getting 7/512. What a difference.
 

stevenl

SatelliteGuys Master
Jan 2, 2006
10,839
2
Disney World
Your getting 14 and 1.5 and they claim 15/2 and your not happy? But anyway I agree 100% they need to upgrade the speed. I am wondering you were a reseller back when they did other "free" speed upgrades did they upgrade the business later during those to? or at the same time.

Also a note on speedtest.net I get my best results from the Atlanta server. Even though I am in Orlando. I get over 100MS ping to olando and 200ms to Tampa, servers but 60ms to Atlanta Both orlando and tampa run on FDN Communications and they blow. I get easily 5-10mbit faster going to atlanta then orlando or tampa.

Here is my Result I have RR Premium which runs about 60$

Atlanta:


Orlando:


And I live in orlando!! FDN Sucks :)
 

jcarrera

SatelliteGuys Pro
Dec 15, 2006
901
0
Florida
I may have mislead you about my up speed...I am on standard residential--which I thought was advertised as 7 down/512 up. I do get better than 7 down (Orlando), but always about 480k up. Also, I am in Brevard.

It is hard as heck to find where RR states what your purchased speed is supposed to be.

And you are right about the speeds of Orlando vs. Atlanta servers on speedtest. Orlando has always been WAY slower speed.
 

skottey

SatelliteGuys Pro
Feb 10, 2007
1,826
0
Denver Metro, CO
Your getting 14 and 1.5 and they claim 15/2 and your not happy? But anyway I agree 100% they need to upgrade the speed. I am wondering you were a reseller back when they did other "free" speed upgrades did they upgrade the business later during those to? or at the same time.

Also a note on speedtest.net I get my best results from the Atlanta server. Even though I am in Orlando. I get over 100MS ping to olando and 200ms to Tampa, servers but 60ms to Atlanta Both orlando and tampa run on FDN Communications and they blow. I get easily 5-10mbit faster going to atlanta then orlando or tampa.

Here is my Result I have RR Premium which runs about 60$

Atlanta:


Orlando:


And I live in orlando!! FDN Sucks :)

I have only been a reseller for a few years but have had Roadrunner as a customer since it came out in the Tampa market in Temple Terrace in spring of 1998. I have resold mostly residential in the past but now days I do a little bit of switching people from DSL to cable but nobody has dial up anymore that I need to convince to get on broadband. Now it is more of getting people to upgrade to VO from regular RR but the selling point falls short with these speed increases to residential.

I only said Tampa for speedtest.net as a baseline for testing and reporting back here. I have no doubt that other cities may yield better results on that site.
 

stevenl

SatelliteGuys Master
Jan 2, 2006
10,839
2
Disney World
Well the question I had was when they did the upgrades in previous years did Business upgrades follow? Did they usually do residential first then business? This is obviously not the first time they have done speed upgrades I just wonder how they handled it in the past.
 

stevenl

SatelliteGuys Master
Jan 2, 2006
10,839
2
Disney World
I may have mislead you about my up speed...I am on standard residential--which I thought was advertised as 7 down/512 up. I do get better than 7 down (Orlando), but always about 480k up. Also, I am in Brevard.

It is hard as heck to find where RR states what your purchased speed is supposed to be.

And you are right about the speeds of Orlando vs. Atlanta servers on speedtest. Orlando has always been WAY slower speed.

They dont show the upload speeds here but they have the down speeds

Compare Plans: Road Runner - Bright House Networks Central Florida

Seems in Orlando 15mbit is 54/month and standard 7mbit is 44month so 10$ more for the extra 8mbit good deal I think.. The upload speed is also better I think its 7/512 vs 15/1.5 (maybe even 2 going by my test results)
 

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