Hopper 3 internal hard drive issues

Altitudinous

Altitudinous

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Oct 6, 2020
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Northern NM
Well, I finally experienced issues with an internal drive. My owned H3 came with a Seagate ST2000VM003 drive with a 2019 build date. Suddenly one morning the DVR functions were unavailable and the screen showed "HDD Warning 760 - The content on your hard drive has become corrupted and will cause your receiver to function improperly. In order for your receiver to function properly all content on the hard drive will need to be deleted at this time. We apologize for the inconvenience." with an OK button. Well, at least they apologized. Instead of pressing OK, I tried a few power cord reboots as well as restarting through the diagnostics menu, but no change. I also tried running the system checks inside of diagnostics and it instantly reported a status of 100 on the hard drive test. In this case scoring 100 is bad. Finally I decided to press the OK button and I got a message about the hard drive being successfully "cleaned". I felt comforted now having a clean hard drive.

A couple of observations:
1. Despite not having any hard drive functions, multiple tuners remained available on the Hopper 3 and on the 4K Joey that I use frequently. Kudos to Dish for that.
2. It would be nice to have more information about the unclean hard drive and possibly be able to clean just the "dirty" parts instead of losing all recordings.
3. It would be nice to have information about the code 100 reported for the hard drive on the diagnostics with a red X and the ability to run some non-destructive checks and repairs on the drive.
4. After the "cleaning" the drive seemed to function normally.

Of course, now I didn't trust that drive. I ordered a "new" ST2000VM003 and installed it. This drive turned out to have a 2012(!) build date. I hear those were the good ones. :) No issues, H3 started right up and the new drive was available. Additional kudos for how easy this is. I'll now keep the old drive on the shelf as a spare. I might try putting it in an enclosure and running some tests on it, but I don't want to do that now.

Just to test things out, I tried transferring some recordings from an EHD to the H3 with the new drive. I got this helpful message: "The transfer completed with errors." None of the recordings appeared to have been transferred. Not knowing how to see what these errors were, I tried running the system check and of course it reported that the hard drive was OK. Some kudos were retracted.

I then tried making new recordings on the DVR, transferring to the EHD, and transferring them back. These completed without error.
It seems that maybe the H3 prevents transfer of recordings from an EHD to a Hopper 3 with a different drive than the one that was used to transfer them to the EHD originally, but I don't know.

The internal hard drive diagnostics and reporting functions on the H3 could use some work. Should I hold my breath? Maybe some Satellite Guys out there have some insight.
 
SandFarmer

SandFarmer

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I learned to hate Seagate ages ago. Major failure rate. It cost me a fortune to replace all the drives in all the Apple gear who used them exclusively back then. Now I only use Western Digital and have a "Black" ready for my owned H3 since it's been whining and making noise since I got it. This being the second one, since the first H3 made the same noises and it was exchanged. It's only a matter of time. . . . .
 
Altitudinous

Altitudinous

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SatelliteGuys Pro
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Oct 6, 2020
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Northern NM
Thanks for the reply. So when you say "Black" you're saying a WD20EURX? That seems to be the only other drive model than the Seagate that I've seen (in the forums) as supported by the H3. Or do you have more current info that you're willing to share?
 
Jim5506

Jim5506

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WD Black drives are designed for video gaming, perhaps the WD Purple Surveillance drives would be better for DVR purposes.

IIRC the drives in the Hopper 3 are not limited to certain model numbers as they were on earlier machines, they are more plug and play.
 
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SandFarmer

SandFarmer

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Screen Shot 2021 11 19 at 103135 PM

Screen Shot 2021 11 19 at 103205 PM

What Color do I need?
 
Altitudinous

Altitudinous

Thread Starter
SatelliteGuys Pro
Pub Member / Supporter
Oct 6, 2020
309
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Northern NM
IIRC the drives in the Hopper 3 are not limited to certain model numbers as they were on earlier machines, they are more plug and play.
Interesting. I hope SandFarmer or someone else will report back on what models other than the ST2000VM003 and WD20EURX work in the H3.
 
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jerryez

jerryez

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Try moving the programs on the EHD a few at a time. I got "the transfer completed with errors and none transfered" notice on my working H3, when trying to transfer a large group of recordings, but transfered all of them a few at a time.
 

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