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Discussion in 'DISH Network Support Forum' started by gpguitarman1, Mar 13, 2018.
Received U510 this morning. I haven't seen any visible changes in settings or anywhere else.
Just tried to upgrade the software to U510 on both if my Hopper 3s and no luck. Will try again tomorrow.
So, uh- those flaming arrows in your back from previous updates didn’t teach you anything? Still volunteering to be an early victim adopter?
Got it but I don't see anything different yet.
I put it on this morning but I wasn't aware it was this new. I've been having problems with the EHD going off line every few days at random. I've had problems with programs I've viewed showing zero percent watched. I thought the upgrade might be worth trying.
Well, let us know.
As part of the continuing improvement of DISH products, receiver software updates are periodically released. Beginning 3/13/18, a new software version will be deployed to Hopper 3.
The updated software will deploy to new and existing installations for Hopper 3. Other models are not included in this update. Preloaded receivers will download the new software when the Installation Wizard runs.
March Hopper 3 software release details:
Joey software download improvements
General performance improvements
System reliability improvements
Sorry, that's all the details they released
I thought that I was the only one with EHDs going off line. Hopefully this fixes it.
So, a nice little maintenance release. U509 must have been a feature release that didn't pass muster.
It seems ironic that a 510 is an upgrade from a Hopper 3. (Come on, by now you all knew this joke was coming. )
It doesn't fix the OTA issues
The EHD still disappears occasionally. Noticeably after I switch to it, it often disappears soon after. Remedy: don't use it.
New: when I reset the Hopper via tools, the Rental folder was empty. Cycling via the red button and they returned.
If you want fool proof, never to fail EHD connections, get a dock and an internal hard drive.
You mean there is another way to setup an EHD.
Got U510 today. Still having problems with picture in picture multi view mode.
I have a Western Digital Raid array and you still need two access it twice to play the content. Others have commented that even with their docking station drives they have to access the drive twice to play content on the drive.
Several people do not keep their drive online. They only place their external drive online when they want to use it. For them it will work the first time. Also I have noticed that the drive works the first time after a Hopper3 reboot. It appears that the USB interface is awake and able to communicate after a reboot or when the drive is first connected. After a while there appears to be a timing issue where the USB port does not communicate properly. Some have speculated that this is due to the drive spinning up but it worked well before Dish moved to the carbon interface.
I concur with you about the play problem. I was addressing the disappearing issue.
The problem with it not connecting is a power setting in the firmware itself. The Hopper powers down the USB port when inactive for x minutes to save power. It’s a feature used in windows by default. I always see people asking why their EHD isn’t working without re-plugging it in everytime they want to use it. With windows the setting can be changed. Unfortunately with the Hopper the end user can’t do anything about it.
I use a USB 3.0 drive. The link is displayed below. As on other drives I've used, playing media directly on it is frustrating. I usually have to try at least twice to get it to play, sometimes more. What I do now is find what I want to play and transfer it to the internal drive. Being usb3 this takes less than 5 minutes and better use of time than the struggle. If I play from the EHD and stop, it isnt in the recall list, so I have to dig again to resume. Transferring is by far the best solution I've found. If I want to save it I transfer it back when finished.
Transcend 2 TB StoreJet M3 Military Drop Tested USB 3.0 External Hard Drive (TS2TSJ25M3)