Hopper and Joeys audio are out of sync (1 Viewer)

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WickedStepMom

Thread Starter
SatelliteGuys Family
Feb 24, 2019
65
52
Missouri
I have recently upgraded to a Hopper 3 and two Joeys. I've noticed that if the Joeys are turned to the same channel that is on the Hopper 3, the audio is out of sync. Do I need to schedule a service call or is this something I can adjust? Thanks.
 
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osumike

SatelliteGuys Pro
Aug 1, 2012
885
514
On a roof in Wisconsin
I have recently upgraded to a Hopper 3 and two Joeys. I've noticed that if the Joeys are turned to the same channel that is on the Hopper 3, the audio is out of sync. Do I need to schedule a service call or is this something I can adjust? Thanks.
Nope, this is completely normal. The hopper is the "brain" of the system, and receives the info(audio and video) from the dish first, and then sends that out to the joeys. It takes a second or two for the joeys to receive that information after it gets to the hopper.
 

Bobby

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Sep 7, 2003
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Rohnert Park, CA
I have recently upgraded to a Hopper 3 and two Joeys. I've noticed that if the Joeys are turned to the same channel that is on the Hopper 3, the audio is out of sync. Do I need to schedule a service call or is this something I can adjust? Thanks.
If the Joey and the Hopper or Joey and Joey are within sound range of each other there really isn’t anything you can do about it. The Joeys will be slightly behind the Hopper because the Hopper is providing the signal and it takes microseconds to get the signal from the host to the client.
 

joegr

SatelliteGuys Pro
Oct 8, 2010
243
213
Gulfport
I have recently upgraded to a Hopper 3 and two Joeys. I've noticed that if the Joeys are turned to the same channel that is on the Hopper 3, the audio is out of sync. Do I need to schedule a service call or is this something I can adjust? Thanks.

The sound on each Joey should be in sync with the video on each Joey. Typically, that video will be slightly delayed from the video on the Hopper, due to processing time more so than travel time. Since the video is delayed, so is the audio.
 

WickedStepMom

Thread Starter
SatelliteGuys Family
Feb 24, 2019
65
52
Missouri
Nope, this is completely normal. The hopper is the "brain" of the system, and receives the info(audio and video) from the dish first, and then sends that out to the joeys. It takes a second or two for the joeys to receive that information after it gets to the hopper.

Thanks for the information.
 
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WickedStepMom

Thread Starter
SatelliteGuys Family
Feb 24, 2019
65
52
Missouri
Thanks for the information.
If the Joey and the Hopper or Joey and Joey are within sound range of each other there really isn’t anything you can do about it. The Joeys will be slightly behind the Hopper because the Hopper is providing the signal and it takes microseconds to get the signal from the host to the client.

Thanks for the information.
 
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