Hopper won't accept Dish Fiber password

[Fred Derf]

I recently switched to Dish Fiber internet services. I was supplied a password, and used that password to connect my laptop, tablet, phones, Echo dots, etc. with no problem, but the Hopper 3 tells me "The password you entered in incorrect." I've tried it five times and I know it's the correct password. I've made four calls to Dish tech support, and they're stumped. Has anyone else had this experience?

 

[primestar31]

I recently switched to Dish Fiber internet services. I was supplied a password, and used that password to connect my laptop, tablet, phones, Echo dots, etc. with no problem, but the Hopper 3 tells me "The password you entered in incorrect." I've tried it five times and I know it's the correct password. I've made four calls to Dish tech support, and they're stumped. Has anyone else had this experience?

When you type in the password on the Hopper 3, can you SEE it in plain text? If so, and it's correct, I got nothing. However, if it blanks out with X's and you can't see it as you type it, perhaps it's a uppercase/lowercase, extra space, or a character not typing right issue?

Have you tried rebooting the Hopper 3, and after it comes back up, try again?

 

[HipKat]

Why do you need a password?? The Hopper should connect to the Fiber Access Point via Ethernet connection to the Bottom Ethernet port.

 

[Fred Derf]

When you type in the password on the Hopper 3, can you SEE it in plain text? If so, and it's correct, I got nothing. However, if it blanks out with X's and you can't see it as you type it, perhaps it's a uppercase/lowercase, extra space, or a character not typing right issue?

Have you tried rebooting the Hopper 3, and after it comes back up, try again?

Yeah, I can see it and it's correct, including case. I've rebooted it numerous times. Thanks anyway.

 

[Fred Derf]

Why do you need a password?? The Hopper should connect to the Fiber Access Point via Ethernet connection to the Bottom Ethernet port.

The Hopper is about 15 feet away from the fiber router and it's in another room. I don't want to run an ethernet cable from the bedroom to the living room.

 

[thomasjk]

You need the password for the wifi not the Dish password. The Hopper has to connect to you wifi router.

Sent from my Moto G (5) Plus using Tapatalk

 

[ethanlerma]

Did you get Dish Fiber having Dish TV beforehand? And get your TV over a satellite dish that's exclusive to you? What I think HipKat is referring to is the people that get service for both internet and TV over fiber, as he has mentioned working on systems that serve TV over ethernet in the past, and that's a different system altogether. Also, when contacting Dish, was it Dish TV or Fiber you were talking to? Pretty sure the Dish TV agents have no idea how to do anything beyond basic troubleshooting since Dish Fiber is only in limited areas. If that's the case, I think contacting Dish Fiber is your best bet, since barely anyone here has experience with the service (I'm guessing?)

 

[Fred Derf]

You need the password for the wifi not the Dish password. The Hopper has to connect to you wifi router.

Sent from my Moto G (5) Plus using Tapatalk

I'm putting in the wifi (router) password, same one I'm using for the computers, smartphones, etc.

 

[Fred Derf]

Did you get Dish Fiber having Dish TV beforehand? And get your TV over a satellite dish that's exclusive to you? What I think HipKat is referring to is the people that get service for both internet and TV over fiber, as he has mentioned working on systems that serve TV over ethernet in the past, and that's a different system altogether. Also, when contacting Dish, was it Dish TV or Fiber you were talking to? Pretty sure the Dish TV agents have no idea how to do anything beyond basic troubleshooting since Dish Fiber is only in limited areas. If that's the case, I think contacting Dish Fiber is your best bet, since barely anyone here has experience with the service (I'm guessing?)

We've had Dish TV for 1.5 years, and just switched from Centurylink to Dish Fiber.
I talked to Dish TV tech support first, then they transferred me to Dish Fiber. They talked me through going into the Diagnostics screen and sending them a report. Then they basically gave up.

 

[Juan]

The Hopper is about 15 feet away from the fiber router and it's in another room. I don't want to run an ethernet cable from the bedroom to the living room.

According to this..dish fiber is a bulk wifi solution..maybe you need to connect to the dish wifi router..not your personal router

Managed Wifi Services | DISH Fiber

DISH Fiber provides property owners the ability to monetize a turnkey community-wide internet and entertainment solution for their residents. Contact DISH today to learn more!

www.dish.com

 

[DishSubLA]

Dish Fiber (internet and TV) is for MDU's exclusively, only streaming channels, but with the option of upgrading to Dish Sat services, right? Please do correct me if wrong.

 

[Fred Derf]

According to this..dish fiber is a bulk wifi solution..maybe you need to connect to the dish wifi router..not your personal router

Managed Wifi Services | DISH Fiber

DISH Fiber provides property owners the ability to monetize a turnkey community-wide internet and entertainment solution for their residents. Contact DISH today to learn more!

www.dish.com

I live in a mobile home park and was supplied with a Hitron 32x8 modem and a separate generic, unmarked white box that is connected to the modem via a short Ethernet cable (I'm assuming that's the wireless router). But I would think that the password that works on all my devices would work on the Hopper.

 

[Juan]

I live in a mobile home park and was supplied with a Hitron 32x8 modem and a separate generic, unmarked white box that is connected to the modem via a short Ethernet cable (I'm assuming that's the wireless router). But I would think that the password that works on all my devices would work on the Hopper.

Did you have another internet provider for your other devices?

 

[Fred Derf]

Did you have another internet provider for your other devices?

I was with Centurylink, but the mobile home park is giving us 300Mb fiber as part of a settlement.

 

[ethanlerma]

Is it managed WIFI? (The type were you have to first connect, then provide a username and password on a webpage)

 

[Juan]

I was with Centurylink, but the mobile home park is giving us 300Mb fiber as part of a settlement.

Did you change your devices to connect to the managed dish router?.. I am thinking the hopper is connecting to the wrong network

 

[Fred Derf]

Is it managed WIFI? (The type were you have to first connect, then provide a username and password on a webpage)

No, I just connect devices to it the same way I connected them to the Centurylink router. There is a website, mydishfiber.com, where I put in a username & password to see info, like connected devices, cumulative bandwidth, etc. or change the wi-fi password.

 

[Juan]

Is there a limit on connected devices?

 

[Fred Derf]

Is there a limit on connected devices?

Good question. I don't know. I've got two phones, two laptops, a tablet, a desktop PC and two Echo Dots. Maybe 8 is the limit.

 

[Partysox]

Good question. I don't know. I've got two phones, two laptops, a tablet, a desktop PC and two Echo Dots. Maybe 8 is the limit.

Have you tried clearing out your wireless settings on your Hopper? Go to settings-click internet press Info then recall on the remote watch the tv screen then try connecting again.