how does voom online work?

[weagle]

just wondering anyone use voom online from www.voom.com how does it work if you got the voom account number can you activate/deactivate the service change billing options can you change name/addresses on it? thanks..

 

[barth2k]

last I checked, you can only see what you're subscribed to currently. Can't change anything.

 

[TheTimm]

Last I checked, the password they gave me didn't work. I gave up.

 

[lostcause]

I use it but all I can do is look at the status of my account. Strange thing though, since I moved, they couldn't just change the address so they cancelled my old account and opened up a brand new one, I can't use my old user name on the website since it's still registered to my old account even though it's supposed to be cancelled. They really need to find a way to just change an address without the hassle of giving the customer a whole new account. It has already caused me two problems.

 

[weagle]

did they send someone out to install your system when you changed addresses?

 

[lostcause]

Yes. That was another minor adventure. Everything finally got resolved though.

 

[weagle]

oh they did did they charge you another $199 installation charge?

 

[lostcause]

No, they didn't charge me because I called to schedule it before they started the $199 thing.

 

[weagle]

you mean you just told them not to send anyone out to install it at the new location? i wonder if you can still do that now?

 

[lostcause]

No, here's what happened:

They don't have a way to change an address on an account, so what they had to do was cancel my old account and create me as a brand new customer at my new address. They scheduled me as a brand new install and sent someone to my new address to install it. I wasn't charged because I put in the order back when the installs were still free.