How to stop unsolicited phone calls from Directv? (2 Viewers)

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john262

Thread Starter
SatelliteGuys Pro
May 22, 2005
255
7
They keep calling me from 877-203-0461. I did a reverse lookup and found out it's Directv. I tried to find on their website how to opt out of calls but couldn't find out. I'm a D* subscriber. I don't need them bothering me.
 

Jonhern

SatelliteGuys Pro
Dec 23, 2009
511
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Rhode Island
First answer next time they call and ask to be taken off their calling list. If they call you again file a complaint with your state AG. Also the FCC or which ever agency runs the do not call list.
 

Ken S

SatelliteGuys Family
Jul 22, 2007
66
0
SE Florida
Make sure your phone number is registered at: https://www.donotcall.gov/ Your state may also have a Do Not Call database on which you may register.

If you are or have recently been a customer of DirecTV call them and ask to be put on their Do Not Call List. Keep a record of the date and person who handles your request.

But, also beware...DirecTV is the worst violator in the history of the Do Not Call Program and has received multi-million dollar fines on two occasions.

So, when they do call after you have registered go back to the site I linked and report them.
 

robjlevin

SatelliteGuys Pro
Sep 23, 2005
606
140
New Jersey
The do not call list is meaningless here. Any company you do business with is allowed to call you.

As already noted the best way to handle this is to politely request that you not be called with offers.
 

yorktown

SatelliteGuys Pro
Nov 10, 2009
513
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General Location
They probably just want to offer you the STARZ&SHOWTIME 2-for-1 deal for $7.99/month or $12.99/month or whatever. Just answer the phone next time they call. Listen to what they say then accept it or decline it.
 

Ken S

SatelliteGuys Family
Jul 22, 2007
66
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SE Florida
The do not call list is meaningless here. Any company you do business with is allowed to call you.

As already noted the best way to handle this is to politely request that you not be called with offers.

The Do Not Call list is not meaningless. Any company you do business with can call you UNLESS you have specifically asked them not to. It's all in the law at the site I linked. DirecTV's fine last year was because they called current and former customers against their wishes.
 

markfp-1

SatelliteGuys Pro
Feb 13, 2005
340
2
If you don't tell them to take you off their calling list, they're not going to know you don't want to be called. It shouldn't be a big deal.
 

wildbill129

SatelliteGuys Pro
Jul 31, 2009
1,273
0
Redding, CA
The Do Not Call list is not meaningless. Any company you do business with can call you UNLESS you have specifically asked them not to. It's all in the law at the site I linked. DirecTV's fine last year was because they called current and former customers against their wishes.

I think the point is you can't prohibit a company you do business with from calling you, just because you are on the do not call list. If you are a customer, DirecTV doesn't even have to check that list.

You have to tell them not to call you. Then they are required to honor that request unless it is related to billing.
 

Ken S

SatelliteGuys Family
Jul 22, 2007
66
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SE Florida
I think the point is you can't prohibit a company you do business with from calling you, just because you are on the do not call list. If you are a customer, DirecTV doesn't even have to check that list.

You have to tell them not to call you. Then they are required to honor that request unless it is related to billing.


Please reread my original post...the second paragraph in particular. Sometimes it seems like no one can bother to read past the first sentence of a post before hitting reply. Stone Cold has now provided the number. Now all we have to do is hope DirecTV can be bothered to obey the law.

Make sure your phone number is registered at: https://www.donotcall.gov/ Your state may also have a Do Not Call database on which you may register.

If you are or have recently been a customer of DirecTV call them and ask to be put on their Do Not Call List. Keep a record of the date and person who handles your request.

But, also beware...DirecTV is the worst violator in the history of the Do Not Call Program and has received multi-million dollar fines on two occasions.

So, when they do call after you have registered go back to the site I linked and report them.
 

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
I also remember a point where, as an installer, I had to sit through a call center interview where the customer was asked if they were solicited by telemarketers. I think the intent was to eliminate phone selling of the service.

Joe
 

Diansul

SatelliteGuys Family
Apr 19, 2009
44
0
Texas
I canceled my premium channels after the initial free three months and began to get lots of calls from D* offering to take my money to re-start the premiums. I politely declined each time, but the calls continued.

I e-mailed customer service that I did not want to receive such sales calls, and the sales calls promptly stopped.
 

BlueEos

SatelliteGuys Pro
Apr 14, 2009
180
0
Sammamish Wa
Maybe it's someone from DTV that is looking to "date" you.

They never call me and now I feel neglected. What do you have that I don't?
 

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
write them a letter. If they continue then sue them. Do not trust anything verbal from a D* rep.

Sorry,

You can't sue Directv....when you signed the paper the installer shoved in your face you agreed to arbitration.

Joe
 

stonecold

SatelliteGuys Pro
Sep 23, 2004
3,487
0
Directv La La Land
Why write them a letter again it just a setting in your account settings, Call or email us we will update our records saying you dont want calls and the outbound telemarketing will end plan and simple takes about 1 week according to policy but generally 48 hours.

no need to write no need to sue .

Note this will not stop collection calls.
 

wildbill129

SatelliteGuys Pro
Jul 31, 2009
1,273
0
Redding, CA
Please reread my original post...the second paragraph in particular. Sometimes it seems like no one can bother to read past the first sentence of a post before hitting reply. Stone Cold has now provided the number. Now all we have to do is hope DirecTV can be bothered to obey the law.

I read your post. Including the second paragraph. It's the first SENTENCE I was talking about. The point I was trying to make is the do not call list has nothing to do with this. IT WILL MAKE NO DIFFERENCE. All the OP has to do is change their privacy settings, online or by phone. Really easy....no conspiracy.....

You don't like DirecTV, I get that. BTW, Dish network paid more in fines than DirecTV....

http://www.coloradoconnection.com/news/news_story.aspx?id=325341

http://www.ftc.gov/opa/2009/04/directv.shtm
 
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