I guess Dish does not like to take my money!

Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,776
Detroit - The Paris of the Midwest
This is really sad, been a customer since 1999 and every year I have paid Annually which came to a little over $1500 per year.

Every year they are just making it harder and harder for me to pay them for the entire year in advance.

Perfect example is right now I used to have the HD pack annually along with Top 180. Went to add Voom last June to my account and was told they had no way to add the $5 Voom pack without taking off the annual HD pack.

So we took off the annual HD pack, I got a credit on my account for the un-used programming and we added VOOM.

Makes absolutly no sense to pay all 4 premimum movie services annually, because its actually cheaper to pay them monthly and take advantage of the bundled discount.

So the latest one was on March 30th when I called in to activate the new DISH HD pack. I was susposed to pay the Top 180 Annually on March 30th and pay DISH Network $480.

The CSR didn't tell me, switched my Top 180 to the DISH HD Platinum pack for $99/mo completely switching all my billing to monthly again.

So instead of charging my credit card almost $600 this month for programming, they are only charging me about $130.

I guess Dish Network does not want to hold on to my money :)
 
mike123abc

mike123abc

Too many cables
Supporting Founder
Sep 25, 2003
24,401
3,335
Norman, OK
You can prepay. I do it sometimes. But, the issue is if you prepay too much they send the money back. You have to have them flag your account so that they will keep the money in the account. They now will call me to verify when I prepay. I finally gave up on the year prepay.
 
Stargazer

Stargazer

Supporting Founder
Supporting Founder
Sep 7, 2003
16,565
340
Western WV
They told me that annual programming was no longer refundable.
 
J

Jordan420

SatelliteGuys Pro
Nov 20, 2003
545
0
Seattle, WA
mike123abc said:
You have to have them flag your account so that they will keep the money in the account.


The "customer" has to tell E* to flag their account so E*will credit the payment

BRILLIANT simply BRILLIANT!
 
O

OoTLink

SatelliteGuys Pro
Mar 25, 2005
731
0
That makes sense. IF you're going to pay annually, you'll do it intentionally.

If someone overpays due to billing system screwup, and it turns out dish owes them, why shouldn't they get their money back? 
 
Foxbat

Foxbat

Addicted to new HW
Supporting Founder
Lifetime Supporter
Nov 25, 2003
17,913
10,521
Michiana
The advantage to pre-paying annually was the one month free (1 year programming cost for the cost of 11 months). If the discount isn't available for the annual commiment, then that's one less difference between DishNetwork and DirecTV.
 

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