I've been a sub since 1996. We moved two years ago and have rented while building our house. Dish went with us. They changed us to a different set of locals. Since then we have had rain fade every time it rains. Service tech said it was the 105 location and the fact we had to pick up the three satellites. He also said it was Dish's LNB's.
In August we got our new house completed and Dish was installed 5 August 2005. We still lose signal when it rains. No trees, no obstructions, and a clear line of sight. Signal strength is 108 except for the 105 bird. It's 78. Last Wednesday we lost all signal.
I called Dish. After 18 minutes on hold, I get a CSR. He noted that I had the maintenance plan and would only be charged $29 for the service call. I had to argue with him and remind them of the 90 day warranty. Five days later the tech shows up. Our main line went bad after being in since August! Three hours later I have a new main line---that tore up my brand new lawn.
No problem. I know how construction is. I really wasn't bent out of shape that I had to bury all but 50' myself, including a sidewalk bore. What locked my jaw was while I am digging to bury the line, the tech comes out of the house and pronounces everything is working great. Just sign here, he says. I do and he leaves.
After I finish digging and take my shower, I flip on the TV to find out that my locals on 105 are gone. I do a reset. I do a check switch. 105 isn't even being picked up at all. Another call to Dish. Another long hold. "We can have a tech out Wednesday". Another four days.
So, I am scheduled for between 12 and 5 PM today. They call last night to confirm I'll be home. Yep, I took the day off (burned up a sick day). And I waited. The dispatcher calls at 11:30 looking for the tech. Not here says I. Okay. We will call you with an ETA.
At 1800 I call Dish. No tech had shown all day. The CSR gets them on the horn and they promise to call me. Sure enough, I hang up with Dish and the phone rings. It's the Contractor. They tell me they were there, but no one was home. When I get to the Dispatch Supervisor, I remind him they called at 11:30 looking for their tech. He admits they screwed up and they promise to be here tomorrow.
I hope so. That way I will have TV working until Direct TV can come and hook me up.
In August we got our new house completed and Dish was installed 5 August 2005. We still lose signal when it rains. No trees, no obstructions, and a clear line of sight. Signal strength is 108 except for the 105 bird. It's 78. Last Wednesday we lost all signal.
I called Dish. After 18 minutes on hold, I get a CSR. He noted that I had the maintenance plan and would only be charged $29 for the service call. I had to argue with him and remind them of the 90 day warranty. Five days later the tech shows up. Our main line went bad after being in since August! Three hours later I have a new main line---that tore up my brand new lawn.
No problem. I know how construction is. I really wasn't bent out of shape that I had to bury all but 50' myself, including a sidewalk bore. What locked my jaw was while I am digging to bury the line, the tech comes out of the house and pronounces everything is working great. Just sign here, he says. I do and he leaves.
After I finish digging and take my shower, I flip on the TV to find out that my locals on 105 are gone. I do a reset. I do a check switch. 105 isn't even being picked up at all. Another call to Dish. Another long hold. "We can have a tech out Wednesday". Another four days.
So, I am scheduled for between 12 and 5 PM today. They call last night to confirm I'll be home. Yep, I took the day off (burned up a sick day). And I waited. The dispatcher calls at 11:30 looking for the tech. Not here says I. Okay. We will call you with an ETA.
At 1800 I call Dish. No tech had shown all day. The CSR gets them on the horn and they promise to call me. Sure enough, I hang up with Dish and the phone rings. It's the Contractor. They tell me they were there, but no one was home. When I get to the Dispatch Supervisor, I remind him they called at 11:30 looking for their tech. He admits they screwed up and they promise to be here tomorrow.
I hope so. That way I will have TV working until Direct TV can come and hook me up.
