Well I decided to try Voom and have been very excited awaiting it.. And Waiting AND waiting..........
At the end of April I called and placed my order for Voom and they gave me the date of the 15th of May to do the Install.
So I anxiously await that day. The week of the Install I have recieved NO word about confirming the install. So I called the installer.. No answer.... So I called Voom and they called the installer.. No answer. The guy said he was able to receive a voice mailbox and left a message to contact me ASAP. I had also sent the installer an email that same day.
Night Before Install:
At this time nobody has called or emailed me back. Voom called and talked to Installs Inc and requested that the installer make the call. At 7:45Pm the installer finally called.
He told me that he needed the letter (approval letter) from the apartment complex faxed to him that night or he couldnt send a truck. I told him I couldnt get that until the morning because the office was now closed and I was told I wouldnt need it anyway because I already had a satellite dish installed (making it obvious I had permission for installations) The guy just kept repeating himself and was very rude. This same company BTW also serviced a friend and he told Voom to NEVER send them to his house again. (Warning to Louisiana subscribers who get the luck of having B&G Satellite do the install) Finally I asked the guy if I had it in hand would that work? He said no and we wasnt sending a truck.
I immediately called Voom they called Installs Inc and told them this was rediculous. Installs Inc told him that if I had that form on the 15 faxed to them then they would make sure the installer went out.
Day of Supposed Install:
The second my apartment complex opened I got them to fax the letters to both Installs Inc and B&G. And I called the installer... No answer again.. I called Voom and they told me to give them 4 hours and call them back if he didnt show. Well 4 hours went by no show.
SO I rescheduled my installation and requested a different installer which they set up. The only weekend they could do it (Since I refused to take off of work for the install error) The only weekend they had was this one coming up (memorial day weekend) So I cancelled my plans in order to have this install done. Everything was set up for this 2 weeks ahead of time and everything seemed fine. I now had Emerald Coast Installers scheduled which made me happy because my friend said they were really good. I also got my first month free from Voom.
Well its now the week of the install (learning from the last mistake) I called EC monday to confirm. Well they havent received the equipment.. Himm so I called Voom. Voom put me on a long hold and finally came back and said it was in transit.
Ok thats fine. Well Tuesday they still havent received it and told me to wait a day.
Wed:
I called Voom and talked to a CR there and I wanted to verify that the installer didnt go to the EC headquarters in Florida but to the Installer. She put me on a 15 min hold and I finally got the tracking number.
I tracked th order through FedEX while I had her on the phone and it showed that it had been recieved on the 18th of May??? Huh I thought it was in transit.
Today:
I called Emerald Coast (who btw has excellent Customer Service and they even answer the phone!) They said they still do not have the equipment. I told them about the tracking number and that it was received in NO on the 18th. They informed me that they do not have an installer in New Orleans but the guy doing it for me was in Biloxi. They gave me the number to Installs Inc.
Install Inc Call:
I was immediatly transferred to their distribution area when they read my profile
The lady I spoke with (Annette) was very aprehensive about helping me. She told me that it was shipped to the wrong installer. I informed her it went to the origional installer. However I know that the origional Installation date was not going to happen because he didnt get the equipment until the 18th So I asked why the installer claimed and Installs Inc claimed it could be done on that Saturday, Friday night when they didnt even ship the equipment until late Friday night? She couldnt respond but say that it was Voom's problem and that they couldnt ship any equipment to Emerald Coast to do the install because they dont have any equipment and Her and her manager (Janice) say I should contact Voom.
Voom Call:
First thing I do is request everything to be canceled and request the corporate headquarters mailing address as I will be sending them a letter. She comes back with the address and puts me on hold to talk to her manager.
Manager conversation:
I start from scratch and tell her the complete story. She appologizes and doesnt want to lose my business and offers to try to correct things and give me my second month for free. So I let her try and ask her if the guys in New Orleans still have the equipment can she see if they can just Fed Ex it overnight to the guy in Biloxi? She said she would try..
Manager Callback:
She informs me that Installs inc confirmed that the guys in New Orleans do still have the equipment but they cannot ship it to the guys in Biloxi as it goes against Installs Inc's policy. She did say that they could do the installation on Saturday IF I allow the B&G people to do the install. Reluctantly I agree as i dont have much choice other than to cancel. SOOO the bets are on... How will this get screwed up next??
At the end of April I called and placed my order for Voom and they gave me the date of the 15th of May to do the Install.
So I anxiously await that day. The week of the Install I have recieved NO word about confirming the install. So I called the installer.. No answer.... So I called Voom and they called the installer.. No answer. The guy said he was able to receive a voice mailbox and left a message to contact me ASAP. I had also sent the installer an email that same day.
Night Before Install:
At this time nobody has called or emailed me back. Voom called and talked to Installs Inc and requested that the installer make the call. At 7:45Pm the installer finally called.
He told me that he needed the letter (approval letter) from the apartment complex faxed to him that night or he couldnt send a truck. I told him I couldnt get that until the morning because the office was now closed and I was told I wouldnt need it anyway because I already had a satellite dish installed (making it obvious I had permission for installations) The guy just kept repeating himself and was very rude. This same company BTW also serviced a friend and he told Voom to NEVER send them to his house again. (Warning to Louisiana subscribers who get the luck of having B&G Satellite do the install) Finally I asked the guy if I had it in hand would that work? He said no and we wasnt sending a truck.
I immediately called Voom they called Installs Inc and told them this was rediculous. Installs Inc told him that if I had that form on the 15 faxed to them then they would make sure the installer went out.
Day of Supposed Install:
The second my apartment complex opened I got them to fax the letters to both Installs Inc and B&G. And I called the installer... No answer again.. I called Voom and they told me to give them 4 hours and call them back if he didnt show. Well 4 hours went by no show.
SO I rescheduled my installation and requested a different installer which they set up. The only weekend they could do it (Since I refused to take off of work for the install error) The only weekend they had was this one coming up (memorial day weekend) So I cancelled my plans in order to have this install done. Everything was set up for this 2 weeks ahead of time and everything seemed fine. I now had Emerald Coast Installers scheduled which made me happy because my friend said they were really good. I also got my first month free from Voom.
Well its now the week of the install (learning from the last mistake) I called EC monday to confirm. Well they havent received the equipment.. Himm so I called Voom. Voom put me on a long hold and finally came back and said it was in transit.
Ok thats fine. Well Tuesday they still havent received it and told me to wait a day.
Wed:
I called Voom and talked to a CR there and I wanted to verify that the installer didnt go to the EC headquarters in Florida but to the Installer. She put me on a 15 min hold and I finally got the tracking number.
I tracked th order through FedEX while I had her on the phone and it showed that it had been recieved on the 18th of May??? Huh I thought it was in transit.
Today:
I called Emerald Coast (who btw has excellent Customer Service and they even answer the phone!) They said they still do not have the equipment. I told them about the tracking number and that it was received in NO on the 18th. They informed me that they do not have an installer in New Orleans but the guy doing it for me was in Biloxi. They gave me the number to Installs Inc.
Install Inc Call:
I was immediatly transferred to their distribution area when they read my profile
The lady I spoke with (Annette) was very aprehensive about helping me. She told me that it was shipped to the wrong installer. I informed her it went to the origional installer. However I know that the origional Installation date was not going to happen because he didnt get the equipment until the 18th So I asked why the installer claimed and Installs Inc claimed it could be done on that Saturday, Friday night when they didnt even ship the equipment until late Friday night? She couldnt respond but say that it was Voom's problem and that they couldnt ship any equipment to Emerald Coast to do the install because they dont have any equipment and Her and her manager (Janice) say I should contact Voom.
Voom Call:
First thing I do is request everything to be canceled and request the corporate headquarters mailing address as I will be sending them a letter. She comes back with the address and puts me on hold to talk to her manager.
Manager conversation:
I start from scratch and tell her the complete story. She appologizes and doesnt want to lose my business and offers to try to correct things and give me my second month for free. So I let her try and ask her if the guys in New Orleans still have the equipment can she see if they can just Fed Ex it overnight to the guy in Biloxi? She said she would try..
Manager Callback:
She informs me that Installs inc confirmed that the guys in New Orleans do still have the equipment but they cannot ship it to the guys in Biloxi as it goes against Installs Inc's policy. She did say that they could do the installation on Saturday IF I allow the B&G people to do the install. Reluctantly I agree as i dont have much choice other than to cancel. SOOO the bets are on... How will this get screwed up next??
)
