Did you really get help from somebody? If you really still need help, it's best in this case to IM ("Start a Conversation") AlanSH (who is the moderator in this forum, and the guy who wrote this program). He's based in the UK, so it's already 2:30 in the morning over there.
Just find one of the threads where he replied, and click on his user name, then "Start a Conversation". Type your question in there, and he'll be emailed directly.