Interesting Joey Problem

cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
I have a HWS and 1 Joey. Lately, the Joey has been pixelating and breaking up while watching shows from the Hopper. On a whim tonight, I unplugged the Coax (I have a wired network). All of the problems went away.

My boxes do the nightly resets and this problem has persisted for days.

It would seem there is a MOCA problem. I don't have the Internet injected, as both the Hopper and Joey go back to the same switch in my closet via Cat 6.

It has not always been this way and nothing has changed with cabling, etc... (until I unplugged the Coax on the Joey tonight).

Any thoughts? I don't mind running it over the network. I'm just curious if anyone else has seen this.
 
bookworm370

bookworm370

SatelliteGuys Pro
Pub Member / Supporter
Jul 11, 2009
866
447
Columbus, Ohio
Same here, all my Joey's pixelate and freeze up at times. The tech left as soon as he got a picture on the Joey's but never checked to see if they were stable. The MOCA bars on all Joey's are all RED. Luckily I do have Ethernet going to 2 of the 4 Joey's. I'll try your fix and see if it fixes those. As for the other two, I may have to go behind the wall plates to make sure all the coax are not the old style crimp and replace with compression fittings and make sure the barrels are 3gz.

If I can't get those working I may have to put in another service request.

But yes, All of my coax connected Joey's all exhibit pixelating, freezing and audio losses.
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
All my Coax is RG6 Quad 3 Ghz... I did it when I did the Cat 6. I have had absolutely no problem with the Joey since I unscrewed its Coax connection.
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
There are no splitters. It is direct. I ran all these cables myself. Everything in this house is a homerun.
 
T

thunderup

New Member
Apr 23, 2013
4
0
I've ran across this problems a few times in the field lately. After following all trouble shooting steps. Turns out replacing the hopper fixed the problem immediately. Make sure the hopper is in a well ventilated area and is not airflow restricted. Both times the hoppers were in cabinets with tight spaces and doors. This machine really needs to breath as it runs very hot anyway.

Posted Using The New SatelliteGuys Reader App!
 
stardust3

stardust3

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Mar 7, 2006
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Where's the node? At dish or homerun location.
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
Homerun location... The Hopper is in a cabinet, I have it ventilated. I will get it in a cooler location. I don't mind doing it on the Cat 6. It actually seems faster this way.
 
JerryDowning

JerryDowning

SatelliteGuys Pro
Pub Member / Supporter
Jul 31, 2012
782
358
NE Illinois
I think he has a network problem. He unplugged the coax and still has a picture.
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
I recrimped the coax ends... Same problem. Unplug Joey Coax, perfect operation.

I think there is a problem with the MOCA in the Hopper or Joey. I'll just run it over the Cat 6. I doubt they will ever break that, as I expect it to be a supported method eventually. If it does, I can always get another Hopper. I have DHPP.

I'd rather not go through the hassle, as long as I have a workaround.
 
bookworm370

bookworm370

SatelliteGuys Pro
Pub Member / Supporter
Jul 11, 2009
866
447
Columbus, Ohio
I'll repeat here the same that I just posted in another thread as I think this is a more relevant thread.

All my Joey's that are connected by cable show a Red MOCA. Only connecting the to Ethernet corrects the pixilation, freezing, etc. I talked to a Dish rep today and he confirmed that Dish knows about it and we may be seeing a Joey push in the next (???) month or so. Same thing, wouldn't commit as to a date for a fix only that a lot of Joey's are seeing the same problem on the MOCA network.
 
S

Smwoodward

SatelliteGuys Pro
Jan 6, 2013
259
0
Alabama
I recrimped the coax ends... Same problem. Unplug Joey Coax, perfect operation.

I think there is a problem with the MOCA in the Hopper or Joey. I'll just run it over the Cat 6. I doubt they will ever break that, as I expect it to be a supported method eventually. If it does, I can always get another Hopper. I have DHPP.

I'd rather not go through the hassle, as long as I have a workaround.

The only real issue I could see with that using Ethernet will slow the rest if your network down some.


Posted Using The New SatelliteGuys Reader App!
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
I'll repeat here the same that I just posted in another thread as I think this is a more relevant thread.

All my Joey's that are connected by cable show a Red MOCA. Only connecting the to Ethernet corrects the pixilation, freezing, etc. I talked to a Dish rep today and he confirmed that Dish knows about it and we may be seeing a Joey push in the next (???) month or so. Same thing, wouldn't commit as to a date for a fix only that a lot of Joey's are seeing the same problem on the MOCA network.

Thanks for that. I have no problems with it the way it is. It really uses very little bandwidth on my network.
 
T

Tribbs

SatelliteGuys Family
Mar 1, 2012
61
0
Upper Midwest
I'll repeat here the same that I just posted in another thread as I think this is a more relevant thread.

All my Joey's that are connected by cable show a Red MOCA. Only connecting the to Ethernet corrects the pixilation, freezing, etc. I talked to a Dish rep today and he confirmed that Dish knows about it and we may be seeing a Joey push in the next (???) month or so. Same thing, wouldn't commit as to a date for a fix only that a lot of Joey's are seeing the same problem on the MOCA network.

Thanks for this, glad to know.

I have the same issue and cable topology as the OP, cditty:
Home run Belden RG6 1694A 4.5GHz with Canare connectors.
If MoCA can't run on this then it can't run anywhere.
 
cditty

cditty

Thread Starter
SatelliteGuys Pro
Feb 22, 2006
1,290
33
Northeast Louisiana
Thanks for this, glad to know.

I have the same issue and cable topology as the OP, cditty:
Home run Belden RG6 1694A 4.5GHz with Canare connectors.
If MoCA can't run on this then it can't run anywhere.

It has to be a software bug... I'm still rock solid on my Cat 6. Not one issue. I'm leaving the Coax unhooked until the next update rolls down.
 
agarrett22

agarrett22

SatelliteGuys Guru
May 13, 2010
145
0
Terre haute, IN
I seem to be having the same issue as you guys with my 3 hopper 3 joey setup. Very intermittent but very aggravating. Hope they come with a fix soon if its a software issue.
 

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