Ok, here it goes, here is the problem:
Approximately a month ago I wanted to sign up for Dish Network. I called Dish Networks new customer phone center to find out the current rates and promotions. I was ready to sign up for Dish Network any day now, but I wanted to wait and see if the new “ViP 722" would ever come out. (Keep in mind, this was a month before it came out, and back then, it will still unknown if it ever would)
Fast forward a few weeks when I receive word that the 722 IS coming out soon.
After calling the New Sales department to clarify a few more questions, they said that I could order today and that I would receive a ViP 622 HD DVR receiver temporarily until the new 722 comes out in the next month. Then upon calling, I would be able to swap out my 622 for the 722 for FREE once the 722 is released. I ended up singing up that night. I even got an install the next day!
Now that the 722 has come out on the 15th of August I decided to call to upgrade the receiver. Upon talking to three different people (once, they disconnected me) they said that there would be a $250 charge!!! That price was for installation. I told them I didn't need installation as I could do it myself. The only thing that needs to be done is to unplug the cables from the 622 and reconnect them to the 722. The "non-installation shipment price" would be $199. I would then send back the 622 receiver. I explained that I was told this upgrade would be FREE as that was the deal they told me when I signed up. It's pretty bad that a one-month old receiver is already out of date and they won't let me exchange for the new one.
This is why I'm unhappy with my 622 and need to upgrade to the 722.
(I then go on and saw how i'd like the black color better, the larger HD, and the HD VOD.)
So that is basically it. I have sent a similar version of the above to the Dish Network’s “e-Care” and to the ceo@echostar.com
I have not gotten any responses back, and when I call them, they just push me around to other people, and sometimes put me on “silence-hold” and usually after 20 mins of that I hear the “click-click”, and yes, that means that they have hung up on me! They have pulled that trick TWICE! Apparently, someone in the New Sales department told me I could upgrade my temporary equipment to the new 722 and lied. Now, no one is taking the blame for it, and I a the one having to put up with it.
And don’t get me started, they still haven’t applied my $10 rebate (times 10 months)+another $10x10 rebate for the HD that I sent in both months ago.
Not only that, but I had a Club Dish Referral, and when I tried to activate it over the automated phone system, it said there was a problem and I had to talk to an operator, when I did so, (2 months ago) the CSR said he would take care of it for me manually, and I would receive my (and the other persons) credits on the next bill. I have paid two bill since then and STILL have not received such credit.
PLEASE HELP! I don’t know what to do. I don’t want to cancel as I love my new HD! So far I love Dish Network, it’s just that there Customer Service sucks, and no one will take the blame for their mistake.
Thanks for letting me vent, and hopefully someone can help!
Thanks in advance!
-Scott
Approximately a month ago I wanted to sign up for Dish Network. I called Dish Networks new customer phone center to find out the current rates and promotions. I was ready to sign up for Dish Network any day now, but I wanted to wait and see if the new “ViP 722" would ever come out. (Keep in mind, this was a month before it came out, and back then, it will still unknown if it ever would)
Fast forward a few weeks when I receive word that the 722 IS coming out soon.
After calling the New Sales department to clarify a few more questions, they said that I could order today and that I would receive a ViP 622 HD DVR receiver temporarily until the new 722 comes out in the next month. Then upon calling, I would be able to swap out my 622 for the 722 for FREE once the 722 is released. I ended up singing up that night. I even got an install the next day!
Now that the 722 has come out on the 15th of August I decided to call to upgrade the receiver. Upon talking to three different people (once, they disconnected me) they said that there would be a $250 charge!!! That price was for installation. I told them I didn't need installation as I could do it myself. The only thing that needs to be done is to unplug the cables from the 622 and reconnect them to the 722. The "non-installation shipment price" would be $199. I would then send back the 622 receiver. I explained that I was told this upgrade would be FREE as that was the deal they told me when I signed up. It's pretty bad that a one-month old receiver is already out of date and they won't let me exchange for the new one.
This is why I'm unhappy with my 622 and need to upgrade to the 722.
(I then go on and saw how i'd like the black color better, the larger HD, and the HD VOD.)
So that is basically it. I have sent a similar version of the above to the Dish Network’s “e-Care” and to the ceo@echostar.com
I have not gotten any responses back, and when I call them, they just push me around to other people, and sometimes put me on “silence-hold” and usually after 20 mins of that I hear the “click-click”, and yes, that means that they have hung up on me! They have pulled that trick TWICE! Apparently, someone in the New Sales department told me I could upgrade my temporary equipment to the new 722 and lied. Now, no one is taking the blame for it, and I a the one having to put up with it.
And don’t get me started, they still haven’t applied my $10 rebate (times 10 months)+another $10x10 rebate for the HD that I sent in both months ago.
Not only that, but I had a Club Dish Referral, and when I tried to activate it over the automated phone system, it said there was a problem and I had to talk to an operator, when I did so, (2 months ago) the CSR said he would take care of it for me manually, and I would receive my (and the other persons) credits on the next bill. I have paid two bill since then and STILL have not received such credit.
PLEASE HELP! I don’t know what to do. I don’t want to cancel as I love my new HD! So far I love Dish Network, it’s just that there Customer Service sucks, and no one will take the blame for their mistake.
Thanks for letting me vent, and hopefully someone can help!
Thanks in advance!
-Scott
