Joey pixelation

Jamie57

Thread Starter
SatelliteGuys Family
I have a Hopper 3 with 3 Joey 2s. Recently all of the Joey's are getting heavy pixelation about every hour, channel doesn't matter. Only way to fix them is a reset then repeat when pixelation starts again. They are giving no moca errors that I see. Hopper works flawlessly always. Could the solo hub be going bad or something else? Any help is appreciated, this problem is getting pretty annoying.

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vipul128

SatelliteGuys Family
Sep 28, 2006
87
24
I have a Hopper 3 with 3 Joey 2s. Recently all of the Joey's are getting heavy pixelation about every hour, channel doesn't matter. Only way to fix them is a reset then repeat when pixelation starts again. They are giving no moca errors that I see. Hopper works flawlessly always. Could the solo hub be going bad or something else? Any help is appreciated, this problem is getting pretty annoying.

Sent from my Pixel 2 XL using the SatelliteGuys app!
I'm having the same problem with my 4k Joey and Joey 3's tonight. Others in the house said it's happened in the past too. Completely unwatchable on any channel with freezes and pixelation. Weather is clear outside. I'd be interested in knowing the fix also.
 

lgb0250

SatelliteGuys Pro
Oct 15, 2006
230
107
I’ve had the same problem over the last week. I’ve been noticing the most on HGTV.
 

Cheddar_Head

SatelliteGuys Pro
Feb 13, 2008
577
749
Colorado Springs
I will try that tonight. So, if it does fix it does that mean this new $60 adapter that I just got 3 months ago is junk?

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Not necessarily, you may just need to provide better ventilation to the adapter. One option is to buy a USB extension cable and move the adapter out from behind the Hopper.
 
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cpdretired

Supporting Founder
Supporting Founder
Dec 6, 2003
600
174
Lemont, Il.
I have the white Air TV adapter. It's warm but not hot the Joey 3 still pixels but not as much as the original Dish version. This is an ongoing problem that Dish refuses to correct.
 

thomasjk

SatelliteGuys Pro
Jan 10, 2006
2,157
472
Charlotte, NC
I have the white Air TV adapter. It's warm but not hot the Joey 3 still pixels but not as much as the original Dish version. This is an ongoing problem that Dish refuses to correct.
I also have the Airtv adapter and do not experience any pixelation. Perhaps yours is defective.

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KAB

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Sep 20, 2005
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I will try that tonight. So, if it does fix it does that mean this new $60 adapter that I just got 3 months ago is junk?

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If anything you might have a bad one as previously suggested. The Dish and AirTV adapters are identical on the inside.
 

JeffN9

SatelliteGuys Pro
May 5, 2007
286
110
Oregon, WI.
Am I missing something here?? The OP and a couple others said that the channel didn't matter with their pixelation problem. I assumed that meant that both Dish and OTA channels were messing up. My pixelation problem on the Joeys only occurred with OTA channels and completely went away with my new AirTV adapter, even though it is tucked behind the Hopper and not well ventilated.

This sounds like a different problem.
 

Cheddar_Head

SatelliteGuys Pro
Feb 13, 2008
577
749
Colorado Springs
Am I missing something here?? The OP and a couple others said that the channel didn't matter with their pixelation problem. I assumed that meant that both Dish and OTA channels were messing up. My pixelation problem on the Joeys only occurred with OTA channels and completely went away with my new AirTV adapter, even though it is tucked behind the Hopper and not well ventilated.

This sounds like a different problem.
Hipcat suggested and overheating USB adapter might be the cause of the pixelation issues on non-OTA channels. I was suggesting a way to possibly reduce the overheating issue.
 

JeffN9

SatelliteGuys Pro
May 5, 2007
286
110
Oregon, WI.
Hipcat suggested and overheating USB adapter might be the cause of the pixelation issues on non-OTA channels. I was suggesting a way to possibly reduce the overheating issue.
Ok, it will be interesting to see if that is the problem. All I know is that the old dual tuner adapter got very hot but I don't remember anyone saying that they had a problem with the Dish channels, only OTA.
 

KAB

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Sep 20, 2005
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Ok, it will be interesting to see if that is the problem. All I know is that the old dual tuner adapter got very hot but I don't remember anyone saying that they had a problem with the Dish channels, only OTA.
Nobody ever did, until Hipkap started the theory, which I disagree with. He reacts before he has all the facts.
 

HipKat

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Aug 25, 2017
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Pekin, IL
Hipcat suggested and overheating USB adapter might be the cause of the pixelation issues on non-OTA channels. I was suggesting a way to possibly reduce the overheating issue.
It sure does. Before we got the Larks, yet while we were installing more OTA's everyday than Dish equipment because of the Quincy Media take down, I had a few Trouble Calls for pixelated Joeys on Dish channels and when I'd pull the Adapter out of the USB port ,the Joeys would clear up, instantly
 
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