Known DVR Issues 722k

[Toyzruskid1976]

I called Dish network last night because my box has been resetting. I think I figured out why...

Here's last night's scenario

DVR set to tape the following
9pm - 10pm
Fox HD "Glee"
9:00pm - 9:30pm
ABC HD - "Modern Family"
9:30pm - 10m
ABC HD - "Cougar Town"

The box freezes at 9:29pm and reboots

What I'm thinking is happening... by default the DVR sets a recording for 1 minute prior and 3 minutes after (essentially a 34 minute recording for a 30 minute show)

So at 9:29
Glee is recording (and being watched)
Modern Family is recording
Cougar town kicks on to record
That's 3 HD programs trying to record all at the same time, not to mention 2 of the recordings are on the same channel

WTF DOES THE DISH ALLOW THIS! lol

So in order to fix this I guess I need to adjust all my recordings to start and stop on time?


Am I correct in this mindset? Or is this problem bigger than what I've explained.

I have to call dish back because they wanted to trouble shoot my box last night but in order to do so they wanted me to stop my records... um no

 

[girdnerg]

It is designed to record up to 4 HD streams at once. I was recording FOX, CBS, ABC, and SYFY all at that time slot last night without problems.

Other than trying a power cord reset, I can't help.

 

[Toyzruskid1976]

were any of the recordings over the air?

And is the cable pull any different then the reset on the front of the box?

 

[KAB]

And is the cable pull any different then the reset on the front of the box?

Yes. The definitive reset (hard reboot).

 

[Hall]

DVR set to tape the following
9pm - 10pm
Fox HD "Glee"
9:00pm - 9:30pm
ABC HD - "Modern Family"
9:30pm - 10m
ABC HD - "Cougar Town"

What I'm thinking is happening... by default the DVR sets a recording for 1 minute prior and 3 minutes after (essentially a 34 minute recording for a 30 minute show)...

No, well, sorta no.... Your 9-10 recording of Glee will start 1-min early and end 3-min late. As you note, there is a default padding added to timers.

For your 9-9:30 and 9:30-10 recording, on the same channel, the padded timer is canceled out. The Modern Family recording will start 1-min early, 8:59pm, and will end at 9:30pm. Cougar Town will start at 9:30pm and end at 10:03pm. What happens in that case is the recording of Modern Family may abruptly end.... To see the end, you have to watch the start of Cougar Town. Blame the networks for this....

You say the box rebooted at 9:29pm. Your recordings didn't cause this as nothing special was going on at that time other than (2) recordings at once and that won't cause any issues with the 722k. By design, it allows (4) recordings at once and playback of (2) recordings !! That's a LOT of processing going on and it can do it just fine. Your (2) recordings ? Phhht !!

It could have been a fluke or there could be something wrong with your box.

 

[DishSubLA]

I called Dish network last night because my box has been resetting. I think I figured out why...

Here's last night's scenario

DVR set to tape the following
9pm - 10pm
Fox HD "Glee"
9:00pm - 9:30pm
ABC HD - "Modern Family"
9:30pm - 10m
ABC HD - "Cougar Town"

The box freezes at 9:29pm and reboots

What I'm thinking is happening... by default the DVR sets a recording for 1 minute prior and 3 minutes after (essentially a 34 minute recording for a 30 minute show)

So at 9:29
Glee is recording (and being watched)
Modern Family is recording
Cougar town kicks on to record
That's 3 HD programs trying to record all at the same time, not to mention 2 of the recordings are on the same channel

WTF DOES THE DISH ALLOW THIS! lol

So in order to fix this I guess I need to adjust all my recordings to start and stop on time?


Am I correct in this mindset? Or is this problem bigger than what I've explained.

I have to call dish back because they wanted to trouble shoot my box last night but in order to do so they wanted me to stop my records... um no

No. I have several recordings that overlap on the same channel such as MTV that I set to 2 min early and 3 minutes late to compensate for MTV's imprecision of start and end times so that I am guaranteed to have all of a program if it is back to back, etc. So, this means that both sat tuners are recording the same channel. In addition, I have either watched or recorded OTA during this period of overlap. If I am tuned to a sat channel other than MTV while MTV is recording, I will get the message to allow the tuner I am watching to change to MTV. I have allowed it or not allowed it, and never a problem.

I have never had the problem you have described. Please be careful of trying to create a problem where there is none. The reason you're having your problems is because you have a bad 722K. RMA it, and hope the replacement works well. I have 722's and 222K and 722K and I have not had any of the major problems others have reported. I have been very fortunate.

Good luck.

 

[Toyzruskid1976]

No. I have several recordings that overlap on the same channel such as MTV that I set to 2 min early and 3 minutes late to compensate for MTV's imprecision of start and end times so that I am guaranteed to have all of a program if it is back to back, etc. So, this means that both sat tuners are recording the same channel. In addition, I have either watched or recorded OTA during this period of overlap. If I am tuned to a sat channel other than MTV while MTV is recording, I will get the message to allow the tuner I am watching to change to MTV. I have allowed it or not allowed it, and never a problem.

I have never had the problem you have described. Please be careful of trying to create a problem where there is none. The reason you're having your problems is because you have a bad 722K. RMA it, and hope the replacement works well. I have 722's and 222K and 722K and I have not had any of the major problems others have reported. I have been very fortunate.

Good luck.

The rep on the phone told me it as a known issue. thats why I posted here to find out if anyone had the issue.

 

[Hall]

The rep on the phone told me it as a known issue. thats why I posted here to find out if anyone had the issue.

The reps on the phone don't know what they're talking about far too often. They will even make up answers in order to get you off the phone. If it's a known issue, when you searched for others having the problem here, what did you find ?

Did you read my post above ? Too many of your assumptions are incorrect and as DishSubLA says, don't "create a problem where there is none".

 

[Toyzruskid1976]

sorry Like I said, i just wanted to find out if this really was a known issue (which apparently it's not)

Do the 722ks have a track record of being bad? If it's truly a bad box, this will be the 3rd box in less than 2 months.

 

[Hall]

I went through 3-4 ViP622 receivers.... :-( I'm not sure what the real differences between the 622, 722, and 722K are. I know the HDD sizes increased, but that's a "plug-in" part, not core hardware. The 722K dropped the OTA tuner from being built-in to being a plug-in module.

Dish does make hardware level revisions (changes) to their boxes but generally only new customers get those newer and newer boxes. Existing customers who have a bad box generally get refurbished boxes and therefore, "older" hardware.

How many times has this happened to you ?

 

[Toyzruskid1976]

My first box was a 722
Tech support swore up and down that the 722 did not support OTA
So they sent me a 722k and a module
Then I had issues with being able to watch the 2nd TV connected to the 722k so they sent me out a 222k for my 2nd TV.

I really think this was the installers first EA installation and things weren't done up to par (Seeings how he showed up at 4pm because he had to wait until then before the box came in)
By 9pm he was rushing out the door (and I was pushing him) and I think a lot of setup details were missed.

I just found out yesterday that my dish should have been grounded? yeah.. I don't have anything along those lines... not even a drip loop.

I downloaded the install document and I'm going to attept to fix everything myself. (Those scattered showers we've been getting lately in Dayton... I get rain fade)
I don't feel like wasting another day on a tech.

 

[magnum2066]

Keep the CSRs setting up trouble calls until it gets done to your satisfaction.

 

[Hall]

Remember what I said about the "reps on the phone don't know what they're talking about" ?

And depending who did your install, most of the ones around Dayton will have little to no experience with EA. Of course, there's nothing special about it other than pointing in a different direction.

 

[gadgtfreek]

Mine rebooted tonight for no reason while recording 3 programs (Bones, F Forward and Vampire Diaries), two OTA and one sat.

Wife thought it was bad weather, but it rebooted. Never seen a reboot from bad weather (mine is on batt backup).

 

[DishSubLA]

sorry Like I said, i just wanted to find out if this really was a known issue (which apparently it's not)

Do the 722ks have a track record of being bad? If it's truly a bad box, this will be the 3rd box in less than 2 months.

My personal experience with the 722K has been extremely positive. However, I have noticed that a fair number of others on this board seem to have some problems that warrant an RMA.

When my first 721's HDD died, it took 2 replacements before I got a good one. It shouldn't be that way, but it was always a stange box, but performed very well for 4 years, then after getting 2 replacements RMA'd, performed very well for a long time. before I gave it up for HD.

So, the advice would be to keep RMA'ing the 722K until you get a good one. It really shouldn't be much more. Perhaps one more is the charm. From what I gather, the 722K is still more solid than a lot of other DVR's by other manufacturers out there. There are some TiVo horror stories out there about the TiVo HD having big problems with constant re-booting and more, while other TiVo HD users have had no problems at all. The point is all DVR's are pretty advanced technology that makers keep pushing the limit on technology to provide more options and versatility. It seems the 722 is more solid, but I would keep on getting getting the 722K replaced with 722K's until you get one that works well.

 

[whatchel1]

Bad Install

It sounds like you've been stuck with a bad install. The guy didn't ground it and may not have even done a good alignment of the dish. The lack of ground may be causing the problem with the units going bad. As far as 722k going bad my brother had a new 1 that lasted only 2 months. So I taught him how to download his timers to his remote. I had to return one but as it turns out it may not have been the unit at all. It couldn't communicate w/ the net and when I got the 2nd one it couldn't either. Turned out it was the D-Link router because If I hooked it up direct to the cable I-net box worked perfect. I put a Linksys switch in and it works just fine.

 

[MikeD-C05]

I had 4 shows set to record at 7:00pm central time Wednesday and I was watching a recorded show. The receiver rebooted and all my shows lost the first few minutes of their recordings. My sat dish is grounded so that isn't the case . I think the receiver is not used to doing 4 recordings on a regular basis like I have set up now since the prime time season has started.

 

[bgee]

My personal experience with the 722K has been extremely positive.

I'm curious about the variations in "good" 722K's and "bad" ones.

Have you ever heard even a single audio dropout on your 722K recordings?

This is the main issue I have with my 722K.

 

[Hall]

I think the receiver is not used to doing 4 recordings on a regular basis like I have set up now since the prime time season has started.

"Not used to doing" that ? Will it get better as it does it more often ?

 

[Frank Jr.]

Mine rebooted tonight for no reason while recording 3 programs (Bones, F Forward and Vampire Diaries), two OTA and one sat.

Wife thought it was bad weather, but it rebooted. Never seen a reboot from bad weather (mine is on batt backup).

One of my 722k's rebooted Wednesday evening during a heavy rain storm after losing signal. I never saw that before either.