I've had it with Directv. At the beginning of June I started experiencing problems with my local stations. Trying to tune any local station would give me a black screen with the "771-Signal loss on Satellite in 1" error. At first, it would eventually tune to the station after a minute or two.
I called DTV and they sent a technician. He was here all of five minutes and immediately said this is a known issue that technicians can't fix and that a service call should never have been created. I got his supervisor on the phone, and he confirmed that it's a DTV issue with the engineers.
I asked DTV to give me the national feeds of the broadcast networks until this issue is resolved. They refused, saying its against FCC regulations.
Meanwhile it's been 4 months and the problem is much worse. Just today my Fox station took 19 minutes to come in. I timed it - no exaggeration.
So I called DTV and asked to speak to a manager so that I could be released from my contract. After a long hold, the guy came on and tried to argue with me as if this was a problem on my end and was specific to my equipment - despite my already being told that this is a big issue affecting many people.
Finally he said he would transfer me to a department that could release me from my contract. I promptly heard a message that told me I had been transferred to a non-working number at Directv. The call was terminated. After 39 minutes.
Does anyone have any insight or suggestions to resolve this issue?
I called DTV and they sent a technician. He was here all of five minutes and immediately said this is a known issue that technicians can't fix and that a service call should never have been created. I got his supervisor on the phone, and he confirmed that it's a DTV issue with the engineers.
I asked DTV to give me the national feeds of the broadcast networks until this issue is resolved. They refused, saying its against FCC regulations.
Meanwhile it's been 4 months and the problem is much worse. Just today my Fox station took 19 minutes to come in. I timed it - no exaggeration.
So I called DTV and asked to speak to a manager so that I could be released from my contract. After a long hold, the guy came on and tried to argue with me as if this was a problem on my end and was specific to my equipment - despite my already being told that this is a big issue affecting many people.
Finally he said he would transfer me to a department that could release me from my contract. I promptly heard a message that told me I had been transferred to a non-working number at Directv. The call was terminated. After 39 minutes.
Does anyone have any insight or suggestions to resolve this issue?
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