Last Thursday when I got my 211 installed, I upgraded to the Dish Latino HD Gold package. Then on Saturday when I wanted to watch NBA Basketball I noticed that the Sports Alternate channels (445-448) were gone. I checked all of the receivers and they were all missing them. So it must've happened after I upgraded to the new package.
I called Customer Service and spend about 30 minutes with the CSR and we couldn't get them to show (check switch, reset, he sent an authorization hit). Called Tech Support and the same thing so this CSR submitted a "Non-trend report" to Engineering or something to that extent. He said, call back in a couple of days.
Called back last night and the same thing, they can't get those channels to even show in my guide. And yes I'm supossed to get them in the package.
My question is: Anybody else having problems with any channels getting authorized with these new HD packages? I know Tony was having problems with the new Latino Bonus pack being added but how about any of the new HD packages.
I called Customer Service and spend about 30 minutes with the CSR and we couldn't get them to show (check switch, reset, he sent an authorization hit). Called Tech Support and the same thing so this CSR submitted a "Non-trend report" to Engineering or something to that extent. He said, call back in a couple of days.
Called back last night and the same thing, they can't get those channels to even show in my guide. And yes I'm supossed to get them in the package.
My question is: Anybody else having problems with any channels getting authorized with these new HD packages? I know Tony was having problems with the new Latino Bonus pack being added but how about any of the new HD packages.