So I have been reading all the stories on here about Voom and wondered if I could avoid the credit card hassle.
Called them up before my install but after my order was placed for an install end of July. Asked the CSR whether or not I should speak to acounting or could she help me. Advised I did not want to be auto-billed but preferred a statement and I would pay with a different card than I used to get installed initially. She replied, don't worry about it, we don't do that. "You'll get a paper bill," she assured me.
So, install went great, picture quality is excellent, the Olympics are wonderful (my 12 year old is a gymnast and loves the coverage) and we are please over all.
I get a call two days ago from the fraud dept. of my CC company. They tell me they've rcvd a 'recurring charge' for $75.03 from someone they hadn't seen before on my account, Get Voom. I said, oh looks like I've been billed for part of the install, and not to worry. He then said, oh wait, I *do* see another charge from this company last month, for $811...
What?! What happened to my free install that was before the cutoff for the special? Called Voom and was told they had mistakenly sold me the STB and charged me for the install, even though she saw I was leasing the gear and had a free install. She would escalate it and it should be reduced to $111 and that I should hear from accouting in 7-10 days! Now why should it take 2 business weeks to hear back?
As far as pre-charging me on the same CC, she advised that was their poilcy, despite what the previous CSR had told me.
So, a $700 mistake already and I have not even rcvd a paper invoice yet. *And* mislead (or perhaps misunderstood) about being billed in advance.
Not happy, from an accounting stand point. And yes, I am copying in the mysterious "Wilt".
[sigh]
Called them up before my install but after my order was placed for an install end of July. Asked the CSR whether or not I should speak to acounting or could she help me. Advised I did not want to be auto-billed but preferred a statement and I would pay with a different card than I used to get installed initially. She replied, don't worry about it, we don't do that. "You'll get a paper bill," she assured me.
So, install went great, picture quality is excellent, the Olympics are wonderful (my 12 year old is a gymnast and loves the coverage) and we are please over all.
I get a call two days ago from the fraud dept. of my CC company. They tell me they've rcvd a 'recurring charge' for $75.03 from someone they hadn't seen before on my account, Get Voom. I said, oh looks like I've been billed for part of the install, and not to worry. He then said, oh wait, I *do* see another charge from this company last month, for $811...
What?! What happened to my free install that was before the cutoff for the special? Called Voom and was told they had mistakenly sold me the STB and charged me for the install, even though she saw I was leasing the gear and had a free install. She would escalate it and it should be reduced to $111 and that I should hear from accouting in 7-10 days! Now why should it take 2 business weeks to hear back?
As far as pre-charging me on the same CC, she advised that was their poilcy, despite what the previous CSR had told me.
So, a $700 mistake already and I have not even rcvd a paper invoice yet. *And* mislead (or perhaps misunderstood) about being billed in advance.
Not happy, from an accounting stand point. And yes, I am copying in the mysterious "Wilt".
[sigh]
