Being the manager of my business and selling Dish I had the luxury of leaving work early to try and upgrade to the new Hopper system. I have had a 922 and 211k for over a year and have been very happy with it. I have been waiting for the Hopper for a couple years though. I was too excited to wait so I thought I'd do it today. It's been an adventure.
I decided to upgrade to 2 Hoppers and 2 Joeys for the 5 HDTVS I have in the house. I had two coax cables running into my house from the Dish. The Dish is on the opposite side of the house that the cables come in at. Since the duo node needs 3 cables coming from the dish and only two going out I put the node out by the dish. I just had to add a short cable from the dish to the node and then I could use my existing cables that go into the house. It was a little time consuming but was pretty nice on a sunny 79 degree day in Iowa.
Once that was done I just had to find which cables went where in my basement and connect the 2 taps. One tap has a cable from the dish going into it and then has on cable out to the Hopper and one cable to the Joey. The other tap has the second cable from the dish going into it and then one cable to the second Hopper and the other cable out to the second Joey. Very easy to set up since all the cable were already run.
I then hooked up the first Hopper and had it go through the download process. This can take up to 20 minutes. While that was happening I went upsatairs to the second Hopper and did the same. This is where this got tricky for me. The TV in the living room is where I have the 922 and has an EHD on it. My 922 had 390 recording on it and I was trying to transfer them over to the EHD. I started this process yesterday and it still had about 4 hours left. CRAP! Now what was I going to do. I decided I would try unhooking everything from the 922 except the power cord EHD and video cables. I hooked the satellite cable and another video cable up the Hopper and got that downloading while I still had the 922 sitting there transferring. NOTE: Recordings can be transferred to an EHD even though the receiver is not connected to satellite. This may come in handy for some.
So I got everything downloaded except for the Joeys. They are sitting in place waiting their turn. The Hoppers must first be downloaded and activated first before the Joeys can even be plugged in. At this point I'm ready to activate. I call DASH to activate it under a retailer Dish'N It Up and they say I do not have a work order. Hmmm.... I have the work order in my hand. They tell me it was canceled. The call then goes to a higher department and they tell me I need to print another work order. No problem. An hour later I get back home and call again. The same problem happens. They say there is no work order. I tell the helpful fellow, I have two work orders sitting in front of me. So while on the phone with him I get on my laptop and generate a third work order but he is unable to see it at Dish. This is very odd because I do this every week and rarely have issues.
The gentleman at Dish stayed on the phone with me for 47 minutes trying to get me activated. I was actaully sill on the phone with hime when I started writing this. He was able to get me activated as I just checked my Hoppers and they have programming. My next step is to get the Joeys going now. Tomorrow I need to talk to my distributor and make sure I'm going to get paid for this. I haven't seen an upgrade go this crazy in a while.
I'll update soon when I get the Joeys going.
I decided to upgrade to 2 Hoppers and 2 Joeys for the 5 HDTVS I have in the house. I had two coax cables running into my house from the Dish. The Dish is on the opposite side of the house that the cables come in at. Since the duo node needs 3 cables coming from the dish and only two going out I put the node out by the dish. I just had to add a short cable from the dish to the node and then I could use my existing cables that go into the house. It was a little time consuming but was pretty nice on a sunny 79 degree day in Iowa.
Once that was done I just had to find which cables went where in my basement and connect the 2 taps. One tap has a cable from the dish going into it and then has on cable out to the Hopper and one cable to the Joey. The other tap has the second cable from the dish going into it and then one cable to the second Hopper and the other cable out to the second Joey. Very easy to set up since all the cable were already run.
I then hooked up the first Hopper and had it go through the download process. This can take up to 20 minutes. While that was happening I went upsatairs to the second Hopper and did the same. This is where this got tricky for me. The TV in the living room is where I have the 922 and has an EHD on it. My 922 had 390 recording on it and I was trying to transfer them over to the EHD. I started this process yesterday and it still had about 4 hours left. CRAP! Now what was I going to do. I decided I would try unhooking everything from the 922 except the power cord EHD and video cables. I hooked the satellite cable and another video cable up the Hopper and got that downloading while I still had the 922 sitting there transferring. NOTE: Recordings can be transferred to an EHD even though the receiver is not connected to satellite. This may come in handy for some.
So I got everything downloaded except for the Joeys. They are sitting in place waiting their turn. The Hoppers must first be downloaded and activated first before the Joeys can even be plugged in. At this point I'm ready to activate. I call DASH to activate it under a retailer Dish'N It Up and they say I do not have a work order. Hmmm.... I have the work order in my hand. They tell me it was canceled. The call then goes to a higher department and they tell me I need to print another work order. No problem. An hour later I get back home and call again. The same problem happens. They say there is no work order. I tell the helpful fellow, I have two work orders sitting in front of me. So while on the phone with him I get on my laptop and generate a third work order but he is unable to see it at Dish. This is very odd because I do this every week and rarely have issues.
The gentleman at Dish stayed on the phone with me for 47 minutes trying to get me activated. I was actaully sill on the phone with hime when I started writing this. He was able to get me activated as I just checked my Hoppers and they have programming. My next step is to get the Joeys going now. Tomorrow I need to talk to my distributor and make sure I'm going to get paid for this. I haven't seen an upgrade go this crazy in a while.
I'll update soon when I get the Joeys going.
