My replacement 922 is overheating. (1 Viewer)

Huntress

Thread Starter
SatelliteGuys Family
Dec 5, 2003
38
0
Oceanside, California
I received a replacement 922 because of a bad hard drive in my original 922. It is now overheating and giving a warning message about 149 degree hard drive temperature. A reset cools it down and it then works properly. The high temperature is real and is centered at the top left front of the receiver looking at the front. This comes on fast and happens about twice a day. It looks like thermal runaway. The DVR has space on all sides and a 72 degree room temperature. The previous 922 had no problem with overheating in the same space. Can anyone help (DIRT)?

Thanks,
Barbara
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
11
Colorado
I received a replacement 922 because of a bad hard drive in my original 922. It is now overheating and giving a warning message about 149 degree hard drive temperature. A reset cools it down and it then works properly. The high temperature is real and is centered at the top left front of the receiver looking at the front. This comes on fast and happens about twice a day. It looks like thermal runaway. The DVR has space on all sides and a 72 degree room temperature. The previous 922 had no problem with overheating in the same space. Can anyone help (DIRT)?

Thanks,
Barbara

Hi Barbara, I am sorry about the overheating on your replacement receiver. Can you please PM me your account number or phone number and I will get a replacement sent out ASAP! Thank you!
 

iAAPL

New Member
Feb 25, 2012
1
0
Wisconsin
I too have an overheating 922. I got it in October. It's been working fine until last week. Now the screen goes blank, the fans speed up, and the buttons on the front shut off. The only way to shut it off is to unplug it. I plug it back in, it takes about 5-10 minutes to start up. It works fine for 30-60 minutes, then overheats again.


I'm not sure what to do. I can't find warranty information online. Is there a number I should call?


Thanks for any help...
 

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
11
Colorado
I too have an overheating 922. I got it in October. It's been working fine until last week. Now the screen goes blank, the fans speed up, and the buttons on the front shut off. The only way to shut it off is to unplug it. I plug it back in, it takes about 5-10 minutes to start up. It works fine for 30-60 minutes, then overheats again.


I'm not sure what to do. I can't find warranty information online. Is there a number I should call?


Thanks for any help...
Hi and :welcometo Sat Guys!! I am sorry you are having a problem with your ViP922 overheating. Can you please PM me and I will see what we need to do to get the receiver replaced ASAP. Please include your name and the account or phone number. Thank you!
 

raygil2

SatelliteGuys Family
dont feel bad my 922 went out yesterday im throgh with 922 a pice crap having a 722k in snstallled today im over the 922 one went out yesterday was tge 3rd ione i had since nov.2011 it come on for a about 2 min. then shouts down im over them .there someting wrong with the 922 an dish want own up too it 3 922 in 4 mouths . that why i made them change it out tioo 722k an that what going with today
 

HiLat

New Member
Feb 26, 2012
3
0
Anchorage AK
Ugh. Doesn't bode well for us, then. We BOUGHT our 922 last August. Last Wednesday morning, came downstairs to hear the fan on very loud, and no lights on the front panel. Hard reboot (unplug) and long wait for anything on the screen. The DVR was operating normally at 10 PM Tuesday. The DVR is on a low open shelf near the floor in the outside corner of the coldest room in our house. There is air space all around it except underneath, but the wood shelf it sits on is 5" off the floor. We live in Alaska and thermostat is set at 63 days, 58 nights. It probably never gets above 60 F in the corner even in summer (our summer highs average in the low 60s here).

I have the DVR set to update at 3 AM each night and am guessing that's when it overheated. It will now stay on for only a few minutes before blanking out -- no lights and high fan. However, we see no high temp. warning when this happens. BTW we're running S116. I am scrambling to get an EHD to (I hope) dump content before the thing permanently gives up the ghost.

After telling us 1) the unit is leased, and 2) we would have to pay $35 shipping for a replacement unit, Dish is now sending the replacement for free. That unit still shows as leased but we've been told this will update when we call to activate the replacement. We'll see. After eight years with Dish and two DVR models, both of which I bought, each and every tiime I've had a tech issue Dish has insisted it owns my hardware. Such systemic default claims smack of fraud -- I think Dish hopes some customers won't know any better and will start paying rental fees.

BTW when we called to get the replacement Dish did the hard sell on $6/mo service protection. I am pretty amused when sellers of fancy electronics tell you how great their devices are, charge you a lot to buy said devices, and then tell you their devices aren't really so trustworthy after all, so you should probably buy an extended warranty etc. Which is it, Dish?

I had a terrible experience with my old 510 after a couple of years. New firmware after NBR came in was buggy and Dish had no interest in troubleshooting its own code. I was among many 510 owners who lost timers, had recorded events wiped overnight, could not set new timers, etc. Now I'm wondering if the 922 is equally buggy. There are too many reports of units "overheating" in mid-winter, here and on DBSTalk. Some customers over there are on their 3rd 922 over the course of a year. Coincidentally, this latest round of problems seems to have happened right after the S116 firmware upgrade for many of us.

The only reason I'm still with Dish is that DTV doesn't carry locals. OTOH, I get pretty good OTA reception and have a legacy Panasonic DVR that could do SD recordings. At a certain point the ability to record locals in HD is not going to be worth the aggravation of dealing with faulty Dish hardware and software, especially since the satellite HD broadcasts chop off a substantial part of the picture on both sides ofthe frame.

Advice?
 

Jhon69

SatelliteGuys Pro
Mar 19, 2006
3,459
80
Central San Joaquin Valley,CA.
Ugh. Doesn't bode well for us, then. We BOUGHT our 922 last August. Last Wednesday morning, came downstairs to hear the fan on very loud, and no lights on the front panel. Hard reboot (unplug) and long wait for anything on the screen. The DVR was operating normally at 10 PM Tuesday. The DVR is on a low open shelf near the floor in the outside corner of the coldest room in our house. There is air space all around it except underneath, but the wood shelf it sits on is 5" off the floor. We live in Alaska and thermostat is set at 63 days, 58 nights. It probably never gets above 60 F in the corner even in summer (our summer highs average in the low 60s here).

I have the DVR set to update at 3 AM each night and am guessing that's when it overheated. It will now stay on for only a few minutes before blanking out -- no lights and high fan. However, we see no high temp. warning when this happens. BTW we're running S116. I am scrambling to get an EHD to (I hope) dump content before the thing permanently gives up the ghost.

After telling us 1) the unit is leased, and 2) we would have to pay $35 shipping for a replacement unit, Dish is now sending the replacement for free. That unit still shows as leased but we've been told this will update when we call to activate the replacement. We'll see. After eight years with Dish and two DVR models, both of which I bought, each and every tiime I've had a tech issue Dish has insisted it owns my hardware. Such systemic default claims smack of fraud -- I think Dish hopes some customers won't know any better and will start paying rental fees.

BTW when we called to get the replacement Dish did the hard sell on $6/mo service protection. I am pretty amused when sellers of fancy electronics tell you how great their devices are, charge you a lot to buy said devices, and then tell you their devices aren't really so trustworthy after all, so you should probably buy an extended warranty etc. Which is it, Dish?

I had a terrible experience with my old 510 after a couple of years. New firmware after NBR came in was buggy and Dish had no interest in troubleshooting its own code. I was among many 510 owners who lost timers, had recorded events wiped overnight, could not set new timers, etc. Now I'm wondering if the 922 is equally buggy. There are too many reports of units "overheating" in mid-winter, here and on DBSTalk. Some customers over there are on their 3rd 922 over the course of a year. Coincidentally, this latest round of problems seems to have happened right after the S116 firmware upgrade for many of us.

The only reason I'm still with Dish is that DTV doesn't carry locals. OTOH, I get pretty good OTA reception and have a legacy Panasonic DVR that could do SD recordings. At a certain point the ability to record locals in HD is not going to be worth the aggravation of dealing with faulty Dish hardware and software, especially since the satellite HD broadcasts chop off a substantial part of the picture on both sides ofthe frame.

Advice?


The way I have always understood this is if your receiver is "owned" and it is over the warranty period and you don't have the Service Plan,then it goes bad and you ask DISH for a replacement your "owned" receiver becomes"leased".

But if you do have the Service Plan and your"owned" receiver is over the warranty period and then goes bad.Your "owned" receiver remains"owned".
 

HiLat

New Member
Feb 26, 2012
3
0
Anchorage AK
I don't think I care anymore. Dish's hardware doesn't last long enough or have enough residual market value to be worth investing in. (You'd be a fool to buy a 922 on eBay or craigslist.) It's really better for me if Dish bears as much of the risk as possible that is associated with its own bargain basement hardware manufacturing choices and lousy firmware code.
 

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