I had my second dish installed today so I could get the Voom channels. I called to activiate the Voom channels which took about a minute. The channels went from red to blue in my 942 guide in seconds.
The only problem is that I am not seeing a picture on any of the Voom channels. All of the channels are black. I am getting a signal from the 61.5 satellite because I can view the HD demo channel and I can get the CBS-HD East feed. I talked to technical support and they did not help. They are reporting the problem to the engineering dept.
I did 3 check switches today and the 942 is seeing the satellite. I have unplugged my receiver twice and waited 15 - 20 seconds each time before plugging it in and the channels were still black. I held the power on the 942 for 15 seconds which reset the box and that did not work.
I think the problem may be that I am not seeing the Voom transponders. The Voom channels are on transponders 1,3,5, & 7. I can only see even number transponders on the 61.5 satellite. There are no odd number transponders available for me to select.
If this is the problem, how do I fix it? Do I adjust the dish or do I need to have somebody come to my house to fix the problem?
The only problem is that I am not seeing a picture on any of the Voom channels. All of the channels are black. I am getting a signal from the 61.5 satellite because I can view the HD demo channel and I can get the CBS-HD East feed. I talked to technical support and they did not help. They are reporting the problem to the engineering dept.
I did 3 check switches today and the 942 is seeing the satellite. I have unplugged my receiver twice and waited 15 - 20 seconds each time before plugging it in and the channels were still black. I held the power on the 942 for 15 seconds which reset the box and that did not work.
I think the problem may be that I am not seeing the Voom transponders. The Voom channels are on transponders 1,3,5, & 7. I can only see even number transponders on the 61.5 satellite. There are no odd number transponders available for me to select.
If this is the problem, how do I fix it? Do I adjust the dish or do I need to have somebody come to my house to fix the problem?
