I need some help here. I will start by saying that I have now had a Directv Installer at my house for a total of 8 hours over 2 days. Round 3 begins tomorrow morning.
What I ordered: Whole House HD DVR with Cinema Plus (HR-24) + 2 HD Receivers (H-24)
Okay, I am a former Dish Network Subscriber who just ordered Direct. My house was wired for Dish, I had a 622 in my basement theater. Tuner 1 operated the TV right there, and Tuner 2 was run through a splitter and sent to the living room and bedroom upstairs. After coming Saturday, spending 3 hours trying to figure out how/where to install, he then realized that he did not have the right LNB, so he rescheduled for Sunday. The tech used the Original RG6 from the Dish Install, connected a splitter, ran one line to the HR-24 (installed power inserter here) in the basement and a second line to the H-24 in the living room upstairs. So far so good. Both boxes see each other.
The problem comes in when he ran another line from the box on the dish into the side of my bed room. He hooked this to the H-24 there, and the box gets a signal and is usable, however, what it does not do is see the other 2 receivers. Also, off this same run is a coax that connects to the "internet box" (not sure what this is called in D* terms.) This is plugged into the back of my router in the next room. The issue is, though it is hardwired to my router, it is not detecting a network signal, nor is my network realizing it is there. I found this curious because the receiver off this same run was not seeing the 2 other receivers, and perhaps the issues are related? (Issue is not the router, tried directly wiring into the back of my cable modem and same issue.) The internet box has a green top light and a flashing yellow bottom.
The tech had only 4 months experience and I felt bad for him. They are supposed to be sending some guy with 12 years+ under his belt Monday morning to troubleshoot it. Any ideas what the issue could possibly be? As fas as I know, the internet and 3rd receiver are both on newly run cable, so I do not think it could be my DishNetwork wiring that was the issue, could it? Any suggestions appreciated. Sorry this is far from a technical analysis, I am not too down with all the D* item names. Just want this whole thing to work......
What I ordered: Whole House HD DVR with Cinema Plus (HR-24) + 2 HD Receivers (H-24)
Okay, I am a former Dish Network Subscriber who just ordered Direct. My house was wired for Dish, I had a 622 in my basement theater. Tuner 1 operated the TV right there, and Tuner 2 was run through a splitter and sent to the living room and bedroom upstairs. After coming Saturday, spending 3 hours trying to figure out how/where to install, he then realized that he did not have the right LNB, so he rescheduled for Sunday. The tech used the Original RG6 from the Dish Install, connected a splitter, ran one line to the HR-24 (installed power inserter here) in the basement and a second line to the H-24 in the living room upstairs. So far so good. Both boxes see each other.
The problem comes in when he ran another line from the box on the dish into the side of my bed room. He hooked this to the H-24 there, and the box gets a signal and is usable, however, what it does not do is see the other 2 receivers. Also, off this same run is a coax that connects to the "internet box" (not sure what this is called in D* terms.) This is plugged into the back of my router in the next room. The issue is, though it is hardwired to my router, it is not detecting a network signal, nor is my network realizing it is there. I found this curious because the receiver off this same run was not seeing the 2 other receivers, and perhaps the issues are related? (Issue is not the router, tried directly wiring into the back of my cable modem and same issue.) The internet box has a green top light and a flashing yellow bottom.
The tech had only 4 months experience and I felt bad for him. They are supposed to be sending some guy with 12 years+ under his belt Monday morning to troubleshoot it. Any ideas what the issue could possibly be? As fas as I know, the internet and 3rd receiver are both on newly run cable, so I do not think it could be my DishNetwork wiring that was the issue, could it? Any suggestions appreciated. Sorry this is far from a technical analysis, I am not too down with all the D* item names. Just want this whole thing to work......
