Need Tech to re-combine my house Account(s) (1 Viewer)

slobob

Thread Starter
New Member
Nov 7, 2004
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Back in the day, when multipl lines were needed for HD DVR's (think 921's) we had to set up the house with multiple accounts (couldn't get new wire from one end to the other- big/old house). Now with the new system, we can use the existing cabeling.. Everytime I call in to get a tech visit, the Dish CSR instsits it can't be done, or want's to set up ANOTHER account. I just need a tech to come out, with new receivers and get this all on one system (or upgrade the two dishes). I want 2 hoppers and a few joeys. Why is this so hard?
 

MikeD-C05

Pub Member / Supporter
Pub Member / Supporter
Nov 25, 2003
26,214
16,167
Nederland , Texas
Call to cancel and then explain your situation as simply as you can with both account numbers to the loyalty specialist you talk to. They should work to keep you as a customer and fix your problems. Be fair , firm , but insist that they come up with a solution for your account. You don't have to go with what they suggest , but it would give you your options.
 

dishrich

SatelliteGuys Pro
Sep 8, 2003
3,290
342
Springfield, IL
Back in the day, when multipl lines were needed for HD DVR's (think 921's) we had to set up the house with multiple accounts (couldn't get new wire from one end to the other- big/old house).

I have NO idea why you were told this back then...just because you might have needed more than 1 dish, is NO reason to require anyone to have multiple accounts - regardless of house size.
The dish(es) are NOT tied to any "account"...they only get signal to receivers, that ARE authorized to a given account(s).
(hint: people take receivers on their (home) accounts, out of their homes for vacation, tailgating, etc. , which E* DOES allow...obviously they are NOT using them on their home dishes then... ;) )
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
So do you currently have 1 account or 2?

Your post sounded like they said you needed a second account.

If you got 2 accounts, look up the equipment on each account and find out if your in a contract if any.

Cancel the account with the lesser expensive equipment and either purchase new equipment to replace the other equipment or do an upgrade for the other account.

Do not explain to the CSR at Dish you have 2 accounts and are trying to combine them. You will just confuse them, and They will work against you, and they will notate the heck out of both accounts and you'll never get what you want done.

Or call a retailer. They will fix the situation.

What ever idiot sold you the second account just wanted a commission for selling a new account.

The only time we ever sold 2 accounts to a customer was if they had 2 homes, if they needed more than 6 receivers because there was a time when Dish didn't allow more than 6 receivers per account.

Even if we did 2 accounts in 1 Home, the other account always had a basic package.
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
Call to cancel and then explain your situation as simply as you can with both account numbers to the loyalty specialist you talk to. They should work to keep you as a customer and fix your problems. Be fair , firm , but insist that they come up with a solution for your account. You don't have to go with what they suggest , but it would give you your options.

I disagree.

Do the research on both accounts and compare the equipment on each account, see if any account is under a promotion or contract and choose 1 to cancel.

Call to cancel it and do not say a word about the other account. You will just confuse whoever you are speaking to and they will just assume your doing some type of fraud.

After one of the accounts is cancelled, call and ask for an upgrade on the second account.

It's just like activating a used piece of equipment with Directv. If you get all chatty with the CSR, say you get the receiver off eBay, they will keep you on the phone for an hour and fight you every step of the way.

If you just shut up, give then the receiver and card number you will be off the phone in 5 minutes.

I know this is a Dish thread, but every time I sell used Directv equipment the customer calls me back all irritated thinking I sold them a piece of junk that can't be activated.

I literally have to offer to ship the receivers pre-activated to avoid issues.

Last week I had a customers grand daughter move out. The grand child had an HD/DVR in her bedroom, and there was a HD receiver they use at the lake house.

They wanted to disconnect and send back the HD/DVR to save the $7 per month.

I suggested to take the HD/DVR to the lake house and send back the HD receiver from there instead.

They took my advice, and I'm talking to the customer this afternoon and she is telling me that Directv told her the HD/DVR would not work at the lake house.

The customer insisted DIRECTV was right, and I finally had to say that I have been in business for 20 years. I think I know more than a rep who might have been working for Directv only a few months.

End of conversation :)

But point is too much information. Is bad
 
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