Netflix not working on Hopper 3 - ongoing 8 month old issue

[logdog]

I've been having an intermittent issue with Netflix that I first reported on the official Dish forum more than 8 months ago. My Netflix locks up at the startup splash screen and I can hear dialog from the last show I was watching. I have to pull the plug and reboot several times to get it working again. Of course that means whatever I am recording will have several 5 minute breaks.

A Dish member posted back in April that "this issue has been reported to our Engineering Team. Once a resolution has been reached, they will release the fix in a nightly update. At this time, we do not have an estimated time frame of when this will be resolved. At this time, the work around that we have is to reset Netflix back to its default setting, then reset the Hopper by unplugging it for 10 seconds from the electrical outlet then plugging it back, and then to reset all remaining Joeys by also unplugging for 10 seconds and then plugging it back in."

Now it's 4 months later and the issue still isn't fixed. Netflix is almost unusable under these conditions. Last night I had to go through the reboot process 4 times to watch a Netflix program.

 

[CyberSpock]

And what you are describing can happen spontaneously. We turn on the TV and there is the Netflix splash screen with sound from the last channel we were watching.

I got so frustrated I bought a Roku for any external activity. The Hopper Netflix is so problematic I decided it was unusable. I'd like to disable it.

Sent from my SM-G965U1 using Tapatalk

 

[charlesrshell]

I've been having an intermittent issue with Netflix that I first reported on the official Dish forum more than 8 months ago. My Netflix locks up at the startup splash screen and I can hear dialog from the last show I was watching. I have to pull the plug and reboot several times to get it working again. Of course that means whatever I am recording will have several 5 minute breaks.

A Dish member posted back in April that "this issue has been reported to our Engineering Team. Once a resolution has been reached, they will release the fix in a nightly update. At this time, we do not have an estimated time frame of when this will be resolved. At this time, the work around that we have is to reset Netflix back to its default setting, then reset the Hopper by unplugging it for 10 seconds from the electrical outlet then plugging it back, and then to reset all remaining Joeys by also unplugging for 10 seconds and then plugging it back in."

Now it's 4 months later and the issue still isn't fixed. Netflix is almost unusable under these conditions. Last night I had to go through the reboot process 4 times to watch a Netflix program.

What is your Hopper Internet speed? What is your Hopper Netflix app speed?

 

[KAB]

And what you are describing can happen spontaneously. We turn on the TV and there is the Netflix splash screen with sound from the last channel we were watching.

I got so frustrated I bought a Roku for any external activity. The Hopper Netflix is so problematic I decided it was unusable. I'd like to disable it.

Sent from my SM-G965U1 using Tapatalk

Is the Hopper Netflix option (channel) "The Red Button you MUST not touch"?

 

[logdog]

What is your Hopper Internet speed? What is your Hopper Netflix app speed?

Home network is 70+ Mbps. Netflix speed is 16 Mbps. I don't know how to check the Hopper speed.

 

[charlesrshell]

Home network is 70+ Mbps. Netflix speed is 16 Mbps. I don't know how to check the Hopper speed.

Go to Diagnostic menu, click on Send Status, then select Test Connections.

 

[HipKat]

8 months? I've had my Hopper 3 for almost 2 years now and it;s never worked right and no matter what Dish says, I doubt it ever will. Wouldn't it be corrrect to assume that Netflix is the one that would be developing the software for the Hopper system?

 

[rharkins]

It's much less hassle to just change the TV input to the Roku or Fire Stick and watch Netflix there. We gave up on Netflix on the Hopper months ago.

I doubt it has anything to do with internet speed. My Hopper sits right beside my Google gigabit router and is hardwired...

 

[charlesrshell]

It's much less hassle to just change the TV input to the Roku or Fire Stick and watch Netflix there. We gave up on Netflix on the Hopper months ago.

I doubt it has anything to do with internet speed. My Hopper sits right beside my Google gigabit router and is hardwired...

What is your Hopper Netflix app Internet speed rharkins? Also, what is your Hopper speed? The Hopper Netflix issue may or may not have anything to do with the Hopper Netflix app. But most of us just get on average around 16 Mbps from the Hopper Netflix app. My TV and 4K player puts out a little above 90 Mbps. I think the higher the Internet speed the less likely of having issues while watching the streaming. Also, it could be the quality of the Hopper Netflix app is not up to par. Who knows!

 

[rharkins]

What is your Hopper Netflix app Internet speed rharkins? Also, what is your Hopper speed?

Hopper speed test: 281.08Mb
Netflix speed test: 31.42Mb

Speed test of computer:

 

[charlesrshell]

Hopper speed test: 281.08Mb
Netflix speed test: 31.42Mb

Speed test of computer:

View attachment 134502

That is nice speeds. Your Google gig speed is awesome. Your Hopper Netflix speed is the highest that has been posted.

My Hopper 3 speed: 187.12 Mbps
Hooper 3 Netflix app: 18.92 Mbps
Router Charter: 311.9 Mbps

 

[logdog]

Here's what Dish told me in the other forum about an hour ago:

CalebS (DISH Employee) -
Hello, Logdog. I definitely understand not having Netflix working like it should can be very frustrating. Our Engineering team is still working on a solution to this issue. At this point, we don't have an updated timeline when it will be fixed. I know it has been a while, and I appreciate the patience that you have shown as we work towards the solution to this issue.

 

[KAB]

OK, how do you find the Netflix speed on the H3?

 

[charlesrshell]

OK, how do you find the Netflix speed on the H3?

Use your Hopper Netflix app to open up Netflix. In Netflix go to settings. Select Check your network.

 

[logdog]

Okay - got the speeds:

Internet is 72 Mbps
Hopper 3 is 32 Mbps
Netflix app is 16 Mbps

 

[KAB]

Use your Hopper Netflix app to open up Netflix. In Netflix go to settings. Select Check your network.

Thanks, was just curious. Never use Hopper for Netflix anyway.

 

[charlesrshell]

Thanks, was just curious. Never use Hopper for Netflix anyway.

Welcome. What was your speed?

 

[Tony S]

...Never use Hopper for Netflix anyway.

Me too. I tried Netflix on my HWS a couple of times, had problems, then never tried it again. I have Netflix on my TV, Fire Stick, and Roku, and all 3 work perfectly. Why would I use Dish for Netflix?

 

[CyberSpock]

Me too. I tried Netflix on my HWS a couple of times, had problems, then never tried it again. I have Netflix on my TV, Fire Stick, and Roku, and all 3 work perfectly. Why would I use Dish for Netflix?

Consider someone or some group at Dish might find Netflix a conflict of interest from a business standpoint. If you are watching Netflix then you are not watching Network shows and advertising.

It might help explain why fixing Netflix has been given such low priority for all this time.

Sent from my SM-G965U1 using Tapatalk

 

[KAB]

Consider someone or some group at Dish might find Netflix a conflict of interest from a business standpoint. If you are watching Netflix then you are not watching Network shows and advertising.

They don't give a diddly about what you're watching, as long as you are watching on their equipment, which in turns, makes you a sub...which is the only thing that really matters!