You have to get on the download list over at the CE site. You dont do 02468 at all on an HS17. Basically, you reboot the HS17 and once the light flashes white you hold the add client button until the software download starts and then let go of the button and let it roll through the software download process. I really haven't reported anything because the issues I had have gone away and for my setup, it's been rock solid for about a month.