I think all this has to do with the way the website works. If you only have one TV, then the 722 or 722k aren't an option. You have to call in and be very specific. That's what I did. I wanted the 722k and the dual-OTA tuner module. Even on the phone they tried to talk me into a 722. I told them, no 722k, no Dish for me. So that's what went into the system.
On install, the installer had a 722k w/OTA module and a 322. The order got screwed up and they had me down for a 4 TV install. We got that straightened out. But when the installer called in for the final part of the setup, they said, no you can't have a 722k with only one TV. I said fine, take all your stuff and leave and I'll stay with Direct. Needless to say they weren't going to lose the deal, so whatever they did, I have the 722k w/OTA just like I ordered.
And for those that claim you can't get the equipment you want, well sometimes that is true especially if you already have Dish. But if you are a new, or returning from long hiatus from Dish, customer, you can specify what you want. But you may have to stick to your guns if they try to change that at install time.
As far as I was concerned, the 722 was the minimum I might have been talked into, but I wanted the dual-OTA and the 722k is the only current way to get it.
Lloyd
Are you absolutely sure of yourself. Getting what ever you want?
ON numerous occasions I have upgraded customers with a dual tuner DVR to one tv.
NOw, first you state you sometimes can't get the equipment you want.
Then you say you can.
Ok fine, whatever.
From the standpoint of field personnel it is imperative that customers make up their mind what they want or at least alert the company BEFORE the tech gets there that they have changed their mind. Or upon precall at least tell the precaller you believe an error exists in the work order. This way we can fix it before hand.
The thrsut of this thread is simple. Under the lease agreement Dish installs what is available.
Fortunately wqe have always been able to purchase the most updated equipment. So even tho the work order states 622, we deliver 722k's. But that is not always the case and does not apply nationwide.
I find the part where apparently you allowed ther tech to complete the work then complained about the receiver and you then threatened to cancel particularly offensive.
There are procedures in place for situations such as this. The equpiment can be excahaged without delay if the tech happens to have extras of what you want on his truck at that time. Or if not the desired equipment can be ordered and shipped to the customer.
Threatening to cancel and therefore screwing the tech ( he would not get paid for his work) because you didn't get what you though you should get is not the right thing to do.
If you'd canceled and the tech did remove the equipment, it would have been a cold July day in Phoenix if he was going to reconnect your old setup. And there is nothing you could do about it.
In any event however poorly you went about it, I am certainly glad you decided to remain a Dish customer.
Enjoy your system. And if you ever have any questions, please post them here. We will help.
