I just got a vip-211 installed a few days ago for my first Dish service. (HD-only plan.) I'm having terrible lip sync issues. It's noticeable on every channel, although some are definitely worse than others. (Bravo seems to be especially bad). The dish online support guy says it's a known software problem, with no idea if/when it will be fixed. He also said I'm stuck with my new 2-year contract and that there's no "trial" period or anything if I'm not happy with the service.
Questions:
1) Are many others having the sync issue? I've googled and found people saying it's indeed a problem with the 211 receivers. But I'm not seeing much about it here, and I can't imagine others wouldn't be bothered by it if they're seeing what I'm seeing.
2) Any strategy to convince them to let me try a different model receiver if it's a problem with the 211? I can't even get them to try swapping out for a new 211 in case there's really a problem with my specific unit. Since they say there's a software problem, they say swapping out the unit won't help.
3) Considering that it's nearly unwatchable on certain channels, I'm starting to wonder whether to fight to cancel the service. Is there really no backout timeframe option, even with service that's not working correctly? How can they hold me to a 2-year contract for service they admit isn't working properly?
(FWIW, I'm using the component video outputs. I've tried composite, optical, and hdmi for audio. I've run it directly to the tv, as well as through a receiver that has no sync problems with any of the other sources I'm feeding it.)
Any help on any of these points would be greatly appreciated!
Questions:
1) Are many others having the sync issue? I've googled and found people saying it's indeed a problem with the 211 receivers. But I'm not seeing much about it here, and I can't imagine others wouldn't be bothered by it if they're seeing what I'm seeing.
2) Any strategy to convince them to let me try a different model receiver if it's a problem with the 211? I can't even get them to try swapping out for a new 211 in case there's really a problem with my specific unit. Since they say there's a software problem, they say swapping out the unit won't help.
3) Considering that it's nearly unwatchable on certain channels, I'm starting to wonder whether to fight to cancel the service. Is there really no backout timeframe option, even with service that's not working correctly? How can they hold me to a 2-year contract for service they admit isn't working properly?
(FWIW, I'm using the component video outputs. I've tried composite, optical, and hdmi for audio. I've run it directly to the tv, as well as through a receiver that has no sync problems with any of the other sources I'm feeding it.)
Any help on any of these points would be greatly appreciated!