I'll try to keep the back-story brief. Over the holidays I emailed Dish Network to see if I was on any commitment, I explain I was reviewing my options and was deciding if I wanted to remain with dish or not. I was not asking to cancel my service. One week later I received a reply that I was not on any commitment I would have to call the 800 # if I would want to cancel.
I've been eagerly waiting for Charlie Chat to see what the upgrade path was.
Today 1/10/2006 my service was discontinued. The first time I called customer service, the rep told me it was because I haven't paid my bill. I'm on auto pay and my last bill was paid on 12/28. Then they said that I sent an email asking to have the service cancelled. That's when I blew. I said I did not ask the service to be cancelled. The rep was trying to speak to me but I couldn't understand his accent. I told him I was going to go shop around for another provider.
I called back later, got another CSR. She said that she could re-activate me, but my next bill would be for two months!!
I told her this was unacceptable and I should just be reactivated. The CSR said that there wasn't anyway around it. Since I was turned off, two month billing is required on re-activations!
I ask to speak to a supervisor and she said that a supervisor would not be able to help me and she disconnected the call!
I sent an email to ceo@echostar.com cc feedback@customermail.dishnetwork.com
Ask if someone would like to discuss my account with me, I would be available after 5 cst, otherwise I will contact another provider Wednesday.
I called back once more, got the same thing. But this time they told me as a courtesy they would waive the activation fee!!
Told him no deal and no effort was made to win me back.
Seems like they are starting to force folk into upgrades.
Can anybody suggest other avenues? No call yet, but I don't expect one.
update: They called right after the post. Will give me 1 month credit.
Pomona.
superdish
510 dvr (own)
311 dvr (own)
I've been eagerly waiting for Charlie Chat to see what the upgrade path was.
Today 1/10/2006 my service was discontinued. The first time I called customer service, the rep told me it was because I haven't paid my bill. I'm on auto pay and my last bill was paid on 12/28. Then they said that I sent an email asking to have the service cancelled. That's when I blew. I said I did not ask the service to be cancelled. The rep was trying to speak to me but I couldn't understand his accent. I told him I was going to go shop around for another provider.
I called back later, got another CSR. She said that she could re-activate me, but my next bill would be for two months!!
I told her this was unacceptable and I should just be reactivated. The CSR said that there wasn't anyway around it. Since I was turned off, two month billing is required on re-activations!
I ask to speak to a supervisor and she said that a supervisor would not be able to help me and she disconnected the call!
I sent an email to ceo@echostar.com cc feedback@customermail.dishnetwork.com
Ask if someone would like to discuss my account with me, I would be available after 5 cst, otherwise I will contact another provider Wednesday.
I called back once more, got the same thing. But this time they told me as a courtesy they would waive the activation fee!!
Told him no deal and no effort was made to win me back.
Seems like they are starting to force folk into upgrades.
Can anybody suggest other avenues? No call yet, but I don't expect one.
update: They called right after the post. Will give me 1 month credit.
Pomona.
superdish
510 dvr (own)
311 dvr (own)
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