(please pardon and ignore my rant... I just like to complain)
I was trying to convert from DirecTV to Dish, but it's just not working out for me at all. They told me not to cancel DirecTV until after Dish is active (thankfully!) because the Dish installer would take down the DirecTV dishes and they wanted to be sure Dish reception was possible in my area. Sounded like sound advice - though to my surprise, I was charged for the receiver and first month's service (about $250) almost right away. I didn't think much of it at the time.
The installer came out last Thursday, took a look at the existing setup, and said "There's snow on your roof. I'm not doing this with snow up there". I didn't blame him one bit - I wouldn't do it either. Come to think of it, I wouldn't do it without snow up there either. But none the less, I live in central PA. That snow isn't going anywhere anytime soon. For whatever reason, they rescheduled for a week later. I really don't understand why though - a warm front hasn't come through, nor was it expected to. I live minutes from a ski resort. If it were warm in the middle of winter, that would just be wrong.
I got a call from the installer this morning, asking if there was still snow. I'll assume the installer lives in Florida, because I'd have to think that if they were local, they'd know better. They wanted to reschedule for next week. I have no idea why - it's not going to warm up then either.
So as it stands now, I am down $250, I received an e-mail telling me to setup my online account but can't because my service isn't active, and I received 3 PPV certificates - dated with an expiration date 90 days from when I made my initial call. I asked if I could have my $$ back until they do the installation, and the answer was "Only if we completely cancel your account".
I don't blame them one bit for not wanting to do the installation with snow around. But I also have no desire to schedule weekly appointments for them to turn around and tell me they won't do it that week. It doesn't seem right to me that they keep my $$ until they can install it (figuring that it will be at least a couple months), and it doesn't seem right that they give me "free" PPV certificates dated from when I first setup the appointment. I also think it's kind of wrong to receive e-mails from them telling me I can manage my account online and instructing me how to activate my account - then telling me I can't after I fill out their form. But that's not all that important to me... they're just throwing fuel on the fire there.
Is this how I should expect Dish to treat me going forward as well? Everyone I've talked to on the phone has sounded very polite and sympathetic... but when the best they can do is cancel my account all together, I think I may be off to a bad start.
I was trying to convert from DirecTV to Dish, but it's just not working out for me at all. They told me not to cancel DirecTV until after Dish is active (thankfully!) because the Dish installer would take down the DirecTV dishes and they wanted to be sure Dish reception was possible in my area. Sounded like sound advice - though to my surprise, I was charged for the receiver and first month's service (about $250) almost right away. I didn't think much of it at the time.
The installer came out last Thursday, took a look at the existing setup, and said "There's snow on your roof. I'm not doing this with snow up there". I didn't blame him one bit - I wouldn't do it either. Come to think of it, I wouldn't do it without snow up there either. But none the less, I live in central PA. That snow isn't going anywhere anytime soon. For whatever reason, they rescheduled for a week later. I really don't understand why though - a warm front hasn't come through, nor was it expected to. I live minutes from a ski resort. If it were warm in the middle of winter, that would just be wrong.
I got a call from the installer this morning, asking if there was still snow. I'll assume the installer lives in Florida, because I'd have to think that if they were local, they'd know better. They wanted to reschedule for next week. I have no idea why - it's not going to warm up then either.
So as it stands now, I am down $250, I received an e-mail telling me to setup my online account but can't because my service isn't active, and I received 3 PPV certificates - dated with an expiration date 90 days from when I made my initial call. I asked if I could have my $$ back until they do the installation, and the answer was "Only if we completely cancel your account".
I don't blame them one bit for not wanting to do the installation with snow around. But I also have no desire to schedule weekly appointments for them to turn around and tell me they won't do it that week. It doesn't seem right to me that they keep my $$ until they can install it (figuring that it will be at least a couple months), and it doesn't seem right that they give me "free" PPV certificates dated from when I first setup the appointment. I also think it's kind of wrong to receive e-mails from them telling me I can manage my account online and instructing me how to activate my account - then telling me I can't after I fill out their form. But that's not all that important to me... they're just throwing fuel on the fire there.
Is this how I should expect Dish to treat me going forward as well? Everyone I've talked to on the phone has sounded very polite and sympathetic... but when the best they can do is cancel my account all together, I think I may be off to a bad start.
