Our Dish system was upgraded September 2010 to a 722 (one DVR unit for 2 TV's). Remote #1 is in the bedroom with the DVR unit and is IR. The TV in that room is an HD flat screen. Remote #2 is for the 'regular, old-fashioned' type TV in the livingroom. We have never had a problem with the #2 remote. From Day 1, there has been an ongoing issue with the #1 remote. When the Guide button is pushed, the screen guide comes up but then will not scroll up or down, either by single channel or 'page' and it won't cancel. Sometimes, the guide comes up and you can scroll up or down once then it freezes. This doesn't happen every time but often enough to cause great frustration. Also, frequently when going through the guide, it will suddenly jump back to the channel the TV was on when the guide was first accessed. After the problem occurred several times I replaced the batteries. No help. Next I called Dish. The CSR was very nice and during the course of our discussion she discovered that both remotes were on the same frequency(?). We changed the number on the #1 of the remote and the problem was resolved......for a day or 2. I contacted Dish again when the problem returned. That CSR did not seem to understand what I was saying (language barrier). He recommended that I unplug the DVR for 10 seconds then plug it back in. I did that and it did not resolve the problem. We tried to live with the problem but contacted Dish a 3rd time when it became apparent the remote stood a very good chance of going through the front of the TV. This CSR suggested we replace the remote at a cost of $15. I wasn't exactly thrilled with the charge considering the problem has occurred consistently beginning the day our system was upgraded. But, if it meant having the issue finally resolved, fine. Well, the new remote arrived about 4 days later and the issue is still going on. It is now 5 months in and the frustration is again building to a dangerous level. Can anyone give me some hint on how to permanently fix this problem? Thanks in advance for any assistance!
Audrey
Audrey
