Phillips DVR second tuner not working

[hivoltg]

I have a Phillips DSR7000/17. It is a dual tuner DVR. One of the tuners stopped working 4 months after I bought it and Phillips wants $99 to fix it. I switched the coax cables and they both work fine on the other tuner so I know it's not the dish or the signal. Is there anyone out there that knows a quick fix for a DVR tuner? I am not electronically challenged, but I want a second opinion before I rip the bad dog open. Thanks

 

[MikeHDTulsa]

You should check the software version and make sure it is on version "e" because version "d" made a lot of tuners quit working but you could change to a earlier version or later version of software and the tuners would start working again. I assume you have unplugged the receiver and plugged it back in? One of my RCA DVR40's lost a tuner and I swapped cables and it did not help but once I pulled the power plug and plugged it back in it worked fine. I do not think there would be much you could fix on a tuner problem unless it was just a bad solder joint on the incoming connector but if it was me I would buy a new DVR before I would spend $99 to get it fixed.

 

[hivoltg]

Thank You

I unplugged it and left it unplugged for a few hours, but that did not help. I am going to take a look at the version as well. Thanks for the advice Mike.

 

[Curtis0620]

A new 70 hour Directivo is only $99.

 

[swattz]

Here is link to a priority form if you are still at version D. I filled it out and had version E a couple hours later and both turners worked with no problems.

http://research.tivo.com/311epriority/

 

[hivoltg]

Thanks

Thanks guys.

 

[silversurfer]

Welcome to Satelliteguys Hivoltg! Someone correct me if I am wrong but I thought all D* receivers had a one year warranty? Have you called D* to see if they would send a replacement?

 

[meStevo]

Welcome to Satelliteguys Hivoltg! Someone correct me if I am wrong but I thought all D* receivers had a one year warranty? Have you called D* to see if they would send a replacement?

Warranty is 90 days on all installs/equip I believe, a refurb replacement from D* should be less than the cost of repair tho.

 

[RITAcp]

Welcome to Satelliteguys Hivoltg! Someone correct me if I am wrong but I thought all D* receivers had a one year warranty? Have you called D* to see if they would send a replacement?

My RCA has a 1 yr warranty, 90 days on parts and labor then 91-1yr has only parts and you have to send to them and pay $75 for labor just for them to look at it. IT SUCKS!!!