Problem accessing DVR recordings from one hopper to another

[marcovan65]

Hello all first time newbie here and just got off a very frustrating chat with dish support. Excuse the long post

Everything was working on fine until the hd on my hopper with sling failed. No biggie, they sent me a replacement sling, easy enough to plug in etc.

Problem now is that, from my replacement hopper with sling, I am unable to watch any recordings on the hopper in the bedroom that I was able to do before. I press on DVR, go to other devices, select Hopper Bedroom, see all the recordings on there, select one and hit play. Nothing happens, all it says is playback stopped. Now on the flipside, when I am on hopper bedroom, i can go to DVR, go to other devices, select Hopper with Sling, see the recordings on that hopper, select and hit watch and plays fine.

Any help would be appreciated.

 

[JSheridan]

Hello all first time newbie here and just got off a very frustrating chat with dish support. Excuse the long post

Everything was working on fine until the hd on my hopper with sling failed. No biggie, they sent me a replacement sling, easy enough to plug in etc.

Problem now is that, from my replacement hopper with sling, I am unable to watch any recordings on the hopper in the bedroom that I was able to do before. I press on DVR, go to other devices, select Hopper Bedroom, see all the recordings on there, select one and hit play. Nothing happens, all it says is playback stopped. Now on the flipside, when I am on hopper bedroom, i can go to DVR, go to other devices, select Hopper with Sling, see the recordings on that hopper, select and hit watch and plays fine.

Any help would be appreciated.

How long has the replacement Hopper been on your account? Sometimes it takes up to 48 hours for all the features to work and for it to settle in.

 

[marcovan65]

How long has the replacement Hopper been on your account? Sometimes it takes up to 48 hours for all the features to work and for it to settle in.

It has been in the account for a week.

 

[Jim5506]

Call Dish and insist that they send a re-hit to the new Hopper to verify that it knows that it is on your account.

 

[joewhite57]

Call Dish and insist that they send a re-hit to the new Hopper to verify that it knows that it is on your account.

You might also check that both have the latest software version. Not sure what the latest for hopper/sling is. Maybe someone else could chime in on that.

 

[thomasjk]

U703 is the current software for the HWS.

Sent from my Moto G (5) Plus using the SatelliteGuys app!

 

[JSheridan]

U705 started coming down to production HWS's last night.

 

[Tampa8]

....just got off a very frustrating chat with dish support.....

Oh if only I had a nickel for every subscriber who posted that...

 

[n0qcu]

Oh if only I had a nickel for every subscriber who posted that...

You'd have enough for a cup of coffee.