Programming remotes.

[DishInstallAdam]

I have done a dish install with the upgrade to a 722 and 222HD, I added one more TV to each receiver, the third tv being a mirror of TV2. Is it standard to reprogram the existing remotes for the customer or do as an added service?

 

[boba]

Are you a professional installer? If yes then by all means service the customer.

 

[TimberWolf]

Why not reprogram them? I would never even consider charging for it.

 

[harshness]

My understanding is not only are you supposed to program the remote, but show them how to use it as well.

 

[Ilya]

Is it standard to reprogram the existing remotes...?

Depending on which remotes you are talking about.
Dish remotes - yes, for sure. Other types of remotes (e.g. universal remotes) only if you know for sure how to do that and only with the customer's permission.

 

[Scherrman]

When we do any mirroring of TVs we always charge a one time fee. We are only paid by Dish to install the amount of TVs a receiver is meant for. So four dual tuners would include install to four TVs. If the customer wanted a third TV hooked up to their 722k we would charge a fee to hook it up and do any programming.

 

[Fiveft20in]

When we do any mirroring of TVs we always charge a one time fee. We are only paid by Dish to install the amount of TVs a receiver is meant for. So four dual tuners would include install to four TVs. If the customer wanted a third TV hooked up to their 722k we would charge a fee to hook it up and do any programming.

How much do you charge to press six keys in sequence?

 

[Jimmerinwi]

As of February 1st, dish charges $50 to mirror any tv. If you want to relocate your receiver or dish, that fee applies as well. What bugs me is when people order Dish (usually through a retailer) and want a tv mirrored, they tell 'em, sure they'll mirror it for free. I don't have a problem doing it free providing there is already existing line to the mirrored room. If there isn't, I have to call and they have to pay.

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[Dishman1978]

As of February 1st, dish charges $50 to mirror any tv. If you want to relocate your receiver or dish, that fee applies as well. What bugs me is when people order Dish (usually through a retailer) and want a tv mirrored, they tell 'em, sure they'll mirror it for free. I don't have a problem doing it free providing there is already existing line to the mirrored room. If there isn't, I have to call and they have to pay.

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Plus you are supposed to provide an extra remote for the mirrored tv, thats 20 bucks right there if bought seperately.

 

[R0ss]

As a consumer if I ask for a service over and above what ever is standard I would expect to pay for it. That said I can see why a "local" installer/retailer might offer to do a mirror at no charge or at a reduced charge...hopefully the customer will call them when they have a problem.
Just a thought.
I would expect to pay for additional remotes if I wanted them...

Ross

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