I've been a D* for 12 years now. I've subscribed to the protection plan for the last 2 years. I've had "error 771 issues" as well as the need to "peak" my dish over the last couple of weeks. I have become very frustrated with the ability to get a tech to my house. Even with the protection plan, I have had to wait over 2 weeks to get a tech here. I remember getting something a little over a year ago in the mail that stated I could get next day service since I was a "preferred" customer. What happened? What is a reasonable expectation to get somebody to my house with the protection plan?