Are you kidding me? How can anybody find that acceptable? For years Directv and Dish remotes have been able to operate AVR's. How do they come out with a sophisticated new DVR and fail to offer a remote that works as well as their old remotes? It's not like the Genie came out last month. The HR54 is third generation. It seems like the 65 will do the job but the 71 won't. I'm coming back to Directv after 10 years so I certainly hope the 71 works or the tech has a 65 on his truck. I guess I won't cancel Dish till after the install.
It won't get you out of a contract if you are currently in one. You can always refuse a new installation for any reason. The equipment would work as advertised, because there is no guarantee that the remote will work with anything other than the Directv equipment.My initial thought, although admittedly emotionally generated, is to not accept the install if the equipment will not perform as advertised. If the RC71 will not function properly with my Sony 1050 AVR should I consider that as not performing as advertised? Based on past performance of remotes I think it should be assumed that a new remote would perform at least as effectively as a older designed remote. Scott, what is Directv's position on these complaints?
DirecTV does not claim the remote will work with your AVR. They don't even claim it will work with your TV since new TVs often have a different codeset. Personally I am amazed people think a $5 remote should do this anyway. Get a programmable universal remote, then you can control all your equipment.