Replacing LNB due to LNB Drift

[AntiMoz]

My Hopper3 is reporting LNB drift as an issue. My dish is pole mounted and easily accessible. Is there any reason why I cant replace the Hybrid EA LNB myself without having a service call? It seems like a simple and straightforward swap.

 

[MikeD-C05]

My Hopper3 is reporting LNB drift as an issue. My dish is pole mounted and easily accessible. Is there any reason why I cant replace the Hybrid EA LNB myself without having a service call? It seems like a simple and straightforward swap.

NO reason you cant, if you can get a hybrid lnb for eastern arc. I did it all the times I had problems.

 

[AntiMoz]

NO reason you cant, if you can get a hybrid lnb for eastern arc. I did it all the times I had problems.

Thanks. They are hard to come by online. Amazon, EBay seem a little sketchy. Solid Signal has them but are more expensive. I may just subscribe for the protection plan for a couple of months and schedule a service call.

 

[dishdude]

Thanks. They are hard to come by online. Amazon, EBay seem a little sketchy. Solid Signal has them but are more expensive. I may just subscribe for the protection plan for a couple of months and schedule a service call.

Might be worth a call to see if they'll just send you one for the cost of shipping, they did that for me on an old ViP receiver and I don't have the protection plan. If you add the protection plan, you need to keep it for 6 months or they hit you with a $30 early termination fee.

 

[pattykay]

My Hopper3 is reporting LNB drift as an issue. My dish is pole mounted and easily accessible. Is there any reason why I cant replace the Hybrid EA LNB myself without having a service call? It seems like a simple and straightforward swap.

There are a couple of different models of Hybrid EA LNB now, so you would need to make sure that you get the correct model to fit the bracket that you already have. (There are probably not very many of the new Slimline Hybrid LNB's in the field, so you likely have the older model.) Even if you do get the wrong model, you could still do the swap yourself. However, that would mean that you would also need to swap out the bracket that holds the LNB on the arm of the dish.

 

[HipKat]

Guys, It's a software issue. A LOT of them are reporting drift when there is none.

From the tech's portal:

​

Re: LNB Drift​

by
Hi Team!
We have discussed with the engineering team. It appears to be a false alarm in the User Interface that is popping this error. This false error will be fixed in the next software release scheduled for the beginning of December 2020. Please ignore this error for the time being.
Drew Hoffner-Heinike
IHS Process Improvement Program Manager
Posts: 8Joined: Thu Aug 24, 2017 1:50 pmGroup: Corporate UserLocation: englewood/meridianDept.: dnsc executiveJob Name:Program Manager II

 

[AntiMoz]

Thanks HipKat. I’ll hang on before doing anything. Go Bills/Sabres!

 

[HipKat]

Go Bills/Sabres!

Absolutely!!!

 

[Jim5506]

If you are having no reception problems, ignore it.

 

[Frank Jr.]

Guys, It's a software issue. A LOT of them are reporting drift when there is none.

From the tech's portal:

​

Re: LNB Drift​

by
Hi Team!
We have discussed with the engineering team. It appears to be a false alarm in the User Interface that is popping this error. This false error will be fixed in the next software release scheduled for the beginning of December 2020. Please ignore this error for the time being.
Drew Hoffner-Heinike
IHS Process Improvement Program Manager
Posts: 8Joined: Thu Aug 24, 2017 1:50 pmGroup: Corporate UserLocation: englewood/meridianDept.: dnsc executiveJob Name:Program Manager II

Thank you very much for the info. I just checked my two Hopper 2’s which indicated LNB drift, but so far I have no receiver issues that I know of.

 

[pattykay]

Interesting. On my Hopper Duo, from Diagnostics > Status > Check Status:
After running the test, the top of the screen says "Check complete. No issues found."
However, after selecting the Issues button, I do indeed see the (apparently inaccurate) "LNB Drift Detected" message.

This seems like a rather obscure place to look, especially if you have no reason to look there (since there are "No Issues Found" on the main Status screen). Where are you guys seeing these "LNB Drift" messages on your Hoppers? Is it an actual pop-up that interrupts TV viewing or something? If so, I have not seen anything like that yet.

 

[bookworm370]

Well I was going to post a new topic but it looks like this has been discussed before. The only thing is that over the last few months (6 or so) I've lost signal on not just on very rainy thick days, but sometime just overcast days.

I ran across the attached message when I started to do some diagnostics and was going to schedule a call to Dish to have someone come out and re-point (pinpoint because I will be there insisting that i read the meter myself) the dish but then saw this.

I still may have someone come out to re-point the dish, but are others seeing this when they go into diagnostics and run the Check Status options. It says status OK, but when you drop down one to the show status box this pop's up.

Tx,

 

[pattykay]

Well I was going to post a new topic but it looks like this has been discussed before. The only thing is that over the last few months (6 or so) I've lost signal on not just on very rainy thick days, but sometime just overcast days.

I ran across the attached message when I started to do some diagnostics and was going to schedule a call to Dish to have someone come out and re-point (pinpoint because I will be there insisting that i read the meter myself) the dish but then saw this.

I still may have someone come out to re-point the dish, but are others seeing this when they go into diagnostics and run the Check Status options. It says status OK, but when you drop down one to the show status box this pop's up.

Tx,
View attachment 149426

That looks like what I saw, when I made the post right above yours.

 

[Techlady]

Guys, It's a software issue. A LOT of them are reporting drift when there is none.

From the tech's portal:

​

Re: LNB Drift​

by
Hi Team!
We have discussed with the engineering team. It appears to be a false alarm in the User Interface that is popping this error. This false error will be fixed in the next software release scheduled for the beginning of December 2020. Please ignore this error for the time being.
Drew Hoffner-Heinike
IHS Process Improvement Program Manager
Posts: 8Joined: Thu Aug 24, 2017 1:50 pmGroup: Corporate UserLocation: englewood/meridianDept.: dnsc executiveJob Name:Program Manager II

Though I mostly get the "No issue" message, sometimes it will say "LNB drift detected," followed by a list of numbers. I also am getting video dropouts of up to 5 minutes, usually in the middle of the day (I read about the heat issue) . I have updated the software repeatedly, and still get dropouts. My dish is more than 25 years old. I had to threaten cancellation to get Dish to come out.

 

[Bobby]

Though I mostly get the "No issue" message, sometimes it will say "LNB drift detected," followed by a list of numbers. I also am getting video dropouts of up to 5 minutes, usually in the middle of the day (I read about the heat issue) . I have updated the software repeatedly, and still get dropouts. My dish is more than 25 years old. I had to threaten cancellation to get Dish to come out.

LNB drift is an automatic truck roll. Did you mention that to the CSR?