Cliff Notes:
Went on vacation, came back, turned on receivers on July 5th. #1 works fine, #2 said it had a hard drive failure. Called DISH and was sent a new receiver. Swapped it in, set up all my programs for recording, and worked great for two days.
July 13th....turn on receiver, get error message of no signal found (015A). This goes back and forth, sometimes works and sometimes doesn't. Some days, no issues, other days it will take an hour to get the receiver back up and running with signal. Two fun parts to this: 1) Still records all the programmed shows, even at times it has "no signal" and 2) the other receive has signal, no problems.
Called Dish 6 times before I got to someone who wanted to do something other than unplug and power cycle the receiver. On July 21 in the evening, I was speaking to one "tech" who asked me to hold on. After 22 minutes of being on hold, I hung up. On July 23, I asked for loyalty, got transferred, and said simply send a tech out to fix it or you can have all your stuff back and I will switch. I am done wasting my time trying to resolve this issue.
July 26.....technician comes out. Says nothing is wrong and the satellite has great signal. We say ok, then why does our box do this? Of course, receiver is working at the time. Ask him to unplug the receiver and power it up to see the issue, says this is not necessary because everything is working and quickly leaves.
Fifteen minutes later, turn the box on, and "no signal found." Call Dish and ask for another tech to come out......and next available appointment is not until July 31. I asked why, and was told verbatim "it's too bad."
13 year customer, Dish has gotten a LOT of my money.
I'd love if DIRT would like to get involved and help. If the tech on Monday doesn't resolve, I am just gonna call it quits with DISH and move on. After all these years, I'd expect a little better than a too bad response.
Went on vacation, came back, turned on receivers on July 5th. #1 works fine, #2 said it had a hard drive failure. Called DISH and was sent a new receiver. Swapped it in, set up all my programs for recording, and worked great for two days.
July 13th....turn on receiver, get error message of no signal found (015A). This goes back and forth, sometimes works and sometimes doesn't. Some days, no issues, other days it will take an hour to get the receiver back up and running with signal. Two fun parts to this: 1) Still records all the programmed shows, even at times it has "no signal" and 2) the other receive has signal, no problems.
Called Dish 6 times before I got to someone who wanted to do something other than unplug and power cycle the receiver. On July 21 in the evening, I was speaking to one "tech" who asked me to hold on. After 22 minutes of being on hold, I hung up. On July 23, I asked for loyalty, got transferred, and said simply send a tech out to fix it or you can have all your stuff back and I will switch. I am done wasting my time trying to resolve this issue.
July 26.....technician comes out. Says nothing is wrong and the satellite has great signal. We say ok, then why does our box do this? Of course, receiver is working at the time. Ask him to unplug the receiver and power it up to see the issue, says this is not necessary because everything is working and quickly leaves.
Fifteen minutes later, turn the box on, and "no signal found." Call Dish and ask for another tech to come out......and next available appointment is not until July 31. I asked why, and was told verbatim "it's too bad."
13 year customer, Dish has gotten a LOT of my money.
I'd love if DIRT would like to get involved and help. If the tech on Monday doesn't resolve, I am just gonna call it quits with DISH and move on. After all these years, I'd expect a little better than a too bad response.
