Hello to everyone. I am a purchaser of Hughesnet Service. I am going to try avoid a detailed rant about my service and contact with customer support but I am at the end of my rope.
My download speed has always been 800K or better. I purchased the 1.5M plan. My Signal strength varies between 64 and 67.
My upload speed starts out in the morning up to 150K. After a few speed tests, it drops to 20,30,40,50 K . I have been blessed with obtaining a job that allows me to work from home after years of being a construction welder or inspector. This is customer support for a software company. I am required to send people repaired files and also provide online support through various citrix services.
The upload speed is the problem. I cannot send files to customers or even make changes to any of my websites. When I provide an online demo, there is a considerable lag and sometimes lost connection.
Repeated calls to customer support at Hughes resulted in nothing more than "Please keep running the speed tests" and callbacks from tier 4 support that left a toll free number and pin that when used gave me VOICE MAIL.
I now have a very hard time not loosing my temper when I call. (My fault) . I was able to get in touch with someone in MD that seemed more interested in helping and they are going to send out a technician to look at my sattelite. I hope it turns out well.
What I am curious about is how signal strength relates to upload. I am told that the signal strength I have is good. Is that as true for transmitting as it is receiving. I imagine a tree would have more effect on a 1wat transmitter than it would a receiver. If that is possible then I have hope since my dish points right through two trees a relocation will solve my problems. In the afternoon, my upload speed is often 8,10, 11, 14 K .
Any advice, words of encouragement are appreciated. Sorry I don't have much to add unless there are welding related questions.
Thanks
Gerald
IUka Miss.
My download speed has always been 800K or better. I purchased the 1.5M plan. My Signal strength varies between 64 and 67.
My upload speed starts out in the morning up to 150K. After a few speed tests, it drops to 20,30,40,50 K . I have been blessed with obtaining a job that allows me to work from home after years of being a construction welder or inspector. This is customer support for a software company. I am required to send people repaired files and also provide online support through various citrix services.
The upload speed is the problem. I cannot send files to customers or even make changes to any of my websites. When I provide an online demo, there is a considerable lag and sometimes lost connection.
Repeated calls to customer support at Hughes resulted in nothing more than "Please keep running the speed tests" and callbacks from tier 4 support that left a toll free number and pin that when used gave me VOICE MAIL.
I now have a very hard time not loosing my temper when I call. (My fault) . I was able to get in touch with someone in MD that seemed more interested in helping and they are going to send out a technician to look at my sattelite. I hope it turns out well.
What I am curious about is how signal strength relates to upload. I am told that the signal strength I have is good. Is that as true for transmitting as it is receiving. I imagine a tree would have more effect on a 1wat transmitter than it would a receiver. If that is possible then I have hope since my dish points right through two trees a relocation will solve my problems. In the afternoon, my upload speed is often 8,10, 11, 14 K .
Any advice, words of encouragement are appreciated. Sorry I don't have much to add unless there are welding related questions.
Thanks
Gerald
IUka Miss.
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