It's been a long bumpy ride for most of us and this is not the end that we all expected to see. I, for one, expected to see C. Dolan pull a rabbit out of the hat, still do for that matter but, it won't be soon enough to save a lot of peoples jobs.
It's been an interesting job, starting with my very first call, a customer calling in to complain about his locals. Come to find out, this customer called in no less than a dozen times a day to complain about one thing or another. Talk about trial by fire!
I spent a lot of my time, before and after work, searching this forum for information that I could use at work to make my job and the customer's viewing experience better.
A big thank you to Tyork and the other techs that took the time to help out here. You had to know that they were pulling double shifts to do their day jobs, read these forums, offer advice and put calls in to district and regional managers. Thank you very much for your efforts!
A respectful thank you to Lobstah, who allowed me to view my opinions and offered his in return without resorting to the ugliness that so often takes over on a lot of these threads.
A big thank you to Dragon, your remarks and attitude made it a lot easier for me to escalate a work order for an incomplete or inadequate install. It may not have been you that got escalated but, your wham, bam, thank you ma'am attitude left a sour taste in a lot of customers' mouths.
A cold thank you to WestBS. You reenforced a complaint by a lot of CSR's with your comment about customers wasting another ten minutes on a supe call. Anybody above CSR just does not care.
A very big thank you to Sean, Scott, et al. Without you guys there would be no place to air our views.
And lastly, THANK YOU to all the customers that stayed with Voom so long thru thick and thin and remained polite and respectful to the CSRs. I've enjoyed talking to you all. The one I most enjoyed was the lady that moved her whole system and didn't know how to rewire it. Hubby was sitting on the couch when she called. Got her Voom box, dvd player, vcr, and A/V receiver hooked up in less than an hour. No help from hubby. Her final words were;
" Thank you so much Jim, I couldn't have done it without you." That's why I became a CSR.
It's been an interesting job, starting with my very first call, a customer calling in to complain about his locals. Come to find out, this customer called in no less than a dozen times a day to complain about one thing or another. Talk about trial by fire!
I spent a lot of my time, before and after work, searching this forum for information that I could use at work to make my job and the customer's viewing experience better.
A big thank you to Tyork and the other techs that took the time to help out here. You had to know that they were pulling double shifts to do their day jobs, read these forums, offer advice and put calls in to district and regional managers. Thank you very much for your efforts!
A respectful thank you to Lobstah, who allowed me to view my opinions and offered his in return without resorting to the ugliness that so often takes over on a lot of these threads.
A big thank you to Dragon, your remarks and attitude made it a lot easier for me to escalate a work order for an incomplete or inadequate install. It may not have been you that got escalated but, your wham, bam, thank you ma'am attitude left a sour taste in a lot of customers' mouths.
A cold thank you to WestBS. You reenforced a complaint by a lot of CSR's with your comment about customers wasting another ten minutes on a supe call. Anybody above CSR just does not care.
A very big thank you to Sean, Scott, et al. Without you guys there would be no place to air our views.
And lastly, THANK YOU to all the customers that stayed with Voom so long thru thick and thin and remained polite and respectful to the CSRs. I've enjoyed talking to you all. The one I most enjoyed was the lady that moved her whole system and didn't know how to rewire it. Hubby was sitting on the couch when she called. Got her Voom box, dvd player, vcr, and A/V receiver hooked up in less than an hour. No help from hubby. Her final words were;
" Thank you so much Jim, I couldn't have done it without you." That's why I became a CSR.
